Process Improvement Manager - Order-to-Cash (O2C)

Job Description

Process Improvement Manager - Order-to-Cash (O2C)

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Drive finance transformation by optimising Order-to-Cash processes, improving efficiency, strengthening controls, and delivering business outcomes.

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08th September, 2026

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About the Role

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As the Process Improvement Manager – Order-to-Cash (O2C), you'll play a key role in driving finance transformation across the end-to-end O2C lifecycle. Reporting to the Head of Finance Transformation, you'll identify opportunities to simplify and standardise processes, strengthen controls and improve operational performance across billing, credit, collections, cash application and dispute resolution.

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Working closely with third-party service providers, Service Delivery Managers and teams across Finance, Commercial, Sales and Customer Operations, you'll help shape best-practice ways of working and deliver meaningful improvements to efficiency, cash flow and customer outcomes.

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You'll also support the ongoing governance of O2C controls, ensuring appropriate approval processes, reconciliations and segregation of duties are embedded across the operating model. This is an opportunity to influence transformation initiatives while working across a complex, highly collaborative environment.

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About You

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We're looking for an experienced process improvement or finance transformation professional with strong knowledge of Order-to-Cash operations and a track record of turning complex processes into simpler, more effective ways of working.

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You'll bring:

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• 6–8 years' experience in process improvement, finance transformation, management consulting or a similar environment
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• Strong practical knowledge of O2C processes, including credit, billing, accounts receivable, collections, cash application and dispute management
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• Experience working with third-party outsourcers, service delivery partners and cross-functional stakeholders
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• Strong understanding of financial controls, governance, reconciliations and segregation of duties
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• Experience with ERP systems such as SAP, Oracle or Dynamics, with strong analytical and data skills
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• A structured, commercially minded approach to identifying opportunities and delivering sustainable process improvements
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• Strong communication and stakeholder management skills, with the ability to influence across Finance and the wider business
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• A collaborative mindset and genuine passion for continuous improvement
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• Experience within the travel, hospitality or transport sector will be highly regarded
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• Big 4, management consulting or advisory experience will be advantageous
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About CTM

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CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combinepersonalisedservice excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.

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At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve.

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Why CTM?

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As a globalorganisation, CTM offers a range of employee benefits, including:

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• Travel discounts
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• Perkbox– retail, lifestyle, entertainment, health & wellbeing discounts
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• Learning & development – access to online learning platforms, including LinkedIn Learning
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• Annual Volunteer Day
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• Chillout Days – flexible leave days
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• Flexible hybrid working
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• Purchase up to 2 weeks of additional annual leave
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• Paid parental leave
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• Sonder – 24/7 wellbeing and Employee Assistance Program (EAP)
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CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.

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CTM is committedtorecognisingthe unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply. Come and work for a global award-winning company that values its people, community and technological innovation.

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Join an award-winning global company that values its people, its communities and continuous innovation.