AO4 Business Assurance Officer

• AO4 Business Assurance Officer
• Brisbane CBD office location
• Hourly Rate: $60.05 per hour + superannuation
• QLD Government opportunity
• ASAP Start

About the Role
An opportunity is available for a Business Assurance Officer to join a high-performing government team based in Brisbane CBD. This role is ideal for a detail-oriented professional with experience in business assurance, quality management, process improvement and stakeholder engagement.

Working within a collaborative environment, you will support assurance activities, complaints management, business improvement initiatives and the continuous enhancement of policies, processes, and procedures. You will play a key role in ensuring operational effectiveness, compliance and high-quality service delivery.

Key Responsibilities:

• Conduct audit and assurance reviews to assess process compliance, performance management, reporting reliability and control effectiveness.
• Prepare reports outlining findings, recommendations, and management actions.
• Support the development, implementation, and continuous improvement of policies, processes, and procedures.
• Provide advice and guidance on quality management practices and assurance activities.
• Monitor and manage correspondence, enquiries, and communications.
• Prepare monthly management reports and facilitate meetings relating to complaints management and business assurance outcomes.
• Support change initiatives by providing clear and effective communication to stakeholders regarding process and system changes.
• Build and maintain productive relationships with internal stakeholders and service providers.

About You
To be successful in this role, you will demonstrate:

• Experience conducting audits, business assurance, compliance or process review activities.
• Strong analytical skills with the ability to identify risks, process gaps, and improvement opportunities.
• Advanced proficiency in Microsoft Word and Excel.
• Experience delivering accurate and timely assurance and audit outcomes.
• Strong reporting, documentation and communication skills.
• Confidence facilitating meetings, presentations and discussions with diverse stakeholders.

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1680839

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

Reference number: 1680839
Profession:GovernmentGovernment

Company: empire group
Date posted: 10th Sep, 2026