Other (Administration & Office Support) - 13cabs

10th September, 2026

A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.
Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.
Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.

At A2B Australia, we're transforming the way Australians move through our brands including 13cabs.

We're looking for a proactive Fleet & Driver Support Coordinator to help grow vehicle leasing, support Driver engagement and maximise fleet utilisation.

The A2B Way We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.

This is an exciting opportunity to join the 13fleet team and play a hands-on role supporting vehicle leasing, fleet administration and Driver and Operator engagement. You'll help maximise fleet utilisation, build strong relationships across the network and contribute to initiatives that support business growth, customer experience and operational performance.
What You'll Be Doing

• Support vehicle leasing and rental activities to maximise fleet utilisation and minimise vehicle downtime
• Manage vehicle key handovers, ensuring accurate control and distribution to Drivers
• Act as a key point of contact for Driver account, vehicle and leasing enquiries, providing timely and professional support
• Maintain accurate fleet, leasing and account records, documentation and administration
• Build strong relationships with Drivers and Operators to support retention and growth across the network
• Generate and pursue opportunities to increase Driver and Operator participation
• Promote the 13cabs and 13fleet brands and build confidence in the network
• Support Driver engagement activities, industry events and relationship-building initiatives
• Assist with operational reporting and administration, including maintaining accurate financial and operational records
• Contribute ideas and support continuous improvement initiatives that enhance utilisation, customer experience and operational efficiency
• Follow company safety procedures and actively contribute to a safe workplace

About You You are a customer-focused and highly organised professional who enjoys building relationships, solving problems and supporting operational success in a fast-paced environment.
You'll Bring

• Experience in an administrative, operational or fleet support role
• Experience managing financial administration activities such as pay-ins, reconciliations or account processing
• Strong record-keeping and documentation skills with a high level of accuracy
• Experience responding to customer, Driver or stakeholder enquiries in a professional and timely manner
• Confidence using Microsoft Office, particularly Excel, Word, Outlook and Teams
• Experience using CRM, fleet management, booking, operational or account management systems
• Ability to maintain accurate electronic records and prepare basic operational or financial reports
• Strong time management skills and the ability to balance competing priorities

Desirable experience includes:

• Fleet, transport, logistics or vehicle-based operations
• Vehicle leasing, rental or asset management environments
• Fleet management, vehicle tracking or transport management systems
• CRM platforms such as Salesforce, Dynamics 365 or similar
• Accounting systems such as MYOB, Xero, SAP, Pronto or similar
• WHS reporting and safe work practices

We're looking for someone who:

• Builds trusted relationships through professionalism, authenticity and integrity
• Takes a proactive and results-focused approach to their work
• Demonstrates strong attention to detail and follows through on commitments
• Communicates confidently with a broad range of stakeholders
• Identifies opportunities, solves problems and takes ownership of outcomes
• Delivers excellent service and responds effectively to changing priorities

Why Join A2B

• Be part of Australia's largest taxi and mobility network
• Work with trusted and recognised brands including 13cabs, Silver Service and Cabcharge
• Contribute directly to Driver, Operator and fleet growth across the network
• Join a collaborative team focused on continuous improvement and operational excellence
• Access learning, development and career growth opportunities
• Work for an organisation that values wellbeing, inclusion, accountability and innovation

If you're ready to make an impact in a role that combines customer engagement, fleet operations and business growth, we'd love to hear from you.

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.

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