Front Office Reception/Patient Coordinator
At Dental Boutique, we don't just change smiles - we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.We're looking for a driven, customer-focused professional to join our team.
About the Role:
You'll join us as aPatient Coordinator, becoming the warm, welcoming face of our Mornington clinic. From day one, you'll play a key role in delivering an exceptional client experience while supporting the patient journey from enquiry through to treatment.
This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.
What You'll Be Doing
- Welcome patients with professionalism and warmth
- Manage appointment scheduling, check-ins, and check-outs
- Handle phone and online enquiries with confidence and care
- Support patients through their treatment journey from initial enquiry to conversion
- Guide patients through financial processes, payment plans, and treatment costs with clarity.
- Maintain accurate records and complete administrative tasks efficiently
- Work closely with the clinical team to ensure a seamless patient experience
What You'll Be Growing Into
- Leading patient consultations and presenting treatment options
- Building trust and rapport to guide patients through decision-making
- Managing treatment plans, follow-ups, and ongoing communication
- Driving sales conversions through genuine connection and education
- Contributing to the overall performance and success of the clinic
About You
- Experience in customer service and/or sales
- Proven ability to build rapport and confidently guide conversations
- Strong organisational skills and attention to detail
- A proactive, results-driven mindset with a natural ability to influence
- Comfortable working in a fast-paced, team-oriented environment
What We Offer
A beautiful clinic environment and supportive team culture
The opportunity to make a real impact in people's lives
About Us
Everything we do is guided by our core values:
Above and Beyond
- Take initiative and ownership
- Pay attention to details
- Strive for exceptional outcomes in everything you do
Excel with Passion and Care
- Embrace constructive feedback and continuous growth
- Show kindness and empathy to patients and teammates
- Bring passion and positivity into your work by loving what you do
Positivity and Happiness
- Treat patients and colleagues with care and respect
- Contribute positively as a supportive team player
#J-18808-Ljbffr