Administrator

We are working with a growing trades business based in Carlton, near Hurstville, who are looking for a friendly and organised administration Assistant to join their office team.

This is a great opportunity for someone with administration experience who enjoys a busy, hands-on role supporting customers, technicians and the wider office team. You will be working alongside another administrator in a small, supportive team, helping with scheduling, customer enquiries, invoicing and general day-to-day office support.

About the role:

• Answering incoming phone calls and responding to customer enquiries
• Managing emails and general customer communication
• Scheduling jobs for technicians
• Working closely with the operations team, PM/Estimator and business owners
• Generating invoices on Xero and using Xero for invoicing
• Supporting the wider team with general administration duties
• Helping ensure jobs are booked, followed up and completed smoothly

About you:

• Previous administration, coordinating or scheduling experience
• Ideally from a trade services background such as HVAC, plumbing, electrical, construction or similar- also open to other admin backgrounds that are transferrable
• Confident answering phones and dealing with customers
• Organised, reliable and able to manage a busy inbox and daily workload
• Comfortable using systems such as ServiceM8, Xero or similar job management/invoicing software
• A strong communicator who enjoys working as part of a small team- the office is very small sometimes you will be in there along so bare that in mind.
• Friendly, professional and able to build good relationships with customers and technicians
• Looking for a stable, office-based role with a reputable trade business

What’s on offer:

• $28 – $35 per hour, depending on experience
• Full-time hours, Monday to Friday, 9:00am – 5:00pm
• Office-based role in Carlton, near Hurstville
• On-site parking available
• Close to cafés and public transport
• Supportive team environment within a growing HVAC business
• Opportunity to play a key role in the daily coordination of service work