Field Service Specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 09/24/2026

Who we are?

Metso is a front runner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction to the Role

Reporting to the Senior Service Manager, West Region, this position is responsible for the coordination and performance of shutdown execution. The functionality of this position is keenly focused on safety, customer service, and customer satisfaction.

Key Responsibilities

• Support execution team with field maintenance
• Ensure safe execution of in field activities through thoroughly planned scopes
• Monitor schedule and then clearly communicate this with the planning team any issues with workload
• Support technical enquiries of the equipment
• Ensure customer site policies are being adhered too
• Collaborate with planning and coordination team resource requirement with specialised vendors.
• Build detailed SOW and schedule.
• Project manage large scale shutdowns including execution.
• Support planners with complex proposals.
• Collaborate with planners, resource logistics and execution activities
• Collaboration with internal departments for customer needs
• Manage specialised tooling requirements for upcoming projects
• Promoting Field Service products and services to customers.
• Promoting company Repair capabilities and obtain service repair work.
• Promoting the sales of OEM spare parts and wears material components at all times.
• Communicates and interacts with all levels of organization staff and management, internally and externally.
• Ensure all direct reports adhere to all relevant policies, procedures and processes.

About You

• 5 years minimum experience in crusher/related industrial equipment technical support and service.
• Associate’s degree in engineering or high school diploma with equivalent related experience.
• At least 2 years of supervisory experience is required.
• Experience in troubleshooting technical-field-related problems.
• Minimum 5 years of experience as a heavy equipment field service technician or mechanic.
• Ability to effectively lead and supervise customer/user personnel under various working conditions and hours.
• Ability to interact, on a technical level, with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups.
• Ability to maintain a steady and level attitude when pressured.
• Ability to read electrical and hydraulic schematics.
• Ability to solve problems and situations
• Must be able to pass random medical and drug tests.
• Must be physically fit.
• Ability to travel within short notice.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.

Only those with full working rights in Australia need apply.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

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