Office Location: Darwin, Northern Territory, AU, 0800
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Company: NEC Corporation
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As Team Lead, you'll provide technical leadership, support and day-to-day management of the team. You'll be the go-to person for technical guidance on fault-finding methodologies, customer management and problem resolution, and you'll roll up your sleeves to engage directly on complex technical issues to drive resolution and keep customers satisfied.
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About the team
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Our Infrastructure team sits within Technical Operations and delivers operational and project-based services to NEC and our customers across government and non-government sectors. The team covers a broad and interesting scope of work, including:
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Ky responsibilities
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Lead the relevant technical team, managing and escalating major incidents to the Technical Delivery Manager and/or Major Incident Management team (SRMs)
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Support service owners in developing and maintaining service descriptions and project SOWs
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Identify and elevate opportunities for improvement to the Technical Delivery Manager
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Participate in process forums as required
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Provide technical leadership and guidance to the team on fault-finding methodologies, customer management and problem resolution
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Manage day-to-day resourcing for direct reports, including performance and KPIs, leave, timesheet approval, overtime and on-call rostering
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About you
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2+ years' experience in a technical leadership role
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3+ years' previous experience in hardware diagnostics and troubleshooting within an enterprise environment
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Strong technical leadership and problem-solving ability, with the confidence to mentor and guide technical staff
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Excellent communication skills, with the ability to articulate the business impact of problems and issues to all levels of management
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A customer-first mindset when managing critical issues
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Strong time management skills, with a proven ability to balance operational support with project demands
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A genuine "can-do" attitude and willingness to support the needs of a professional team
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Excellent analytical and problem-solving skills
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Attractive salary on offer
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NEC Partner Product Discounts
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Work alongside passionate and like-minded people
Team Lead - Infrastructure Services • Darwin, NT, AU
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