Store Manager

Job Description

As a Store Manager, you will be responsible for the overall leadership, operational performance, and commercial success of a multi-department retail business. Working closely with a team of Department Managers and Supervisors, you will drive operational excellence, ensure exceptional customer service, and maintain high standards across all areas of the business; including busy kitchens/prep areas.

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Key Responsibilities

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• Lead, mentor and support a team of Department Managers and Supervisors to achieve operational and financial objectives.
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• Oversee the day-to-day operations of multiple departments, ensuring smooth, efficient and compliant business practices.
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• Monitor sales performance, labour costs, budgets and key financial metrics to maximise profitability.
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• Develop and implement strategies to improve productivity, customer satisfaction and overall business performance.
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• Ensure compliance with food safety, workplace health and safety, company policies and relevant legislation.
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• Manage training, performance management and succession planning for frontline teams.
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• Conduct regular operational audits and implement corrective actions where required.
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• Coordinate inventory management, stock control, ordering and waste reduction initiatives.
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• Investigate and resolve customer complaints and operational issues in a professional and timely manner
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• Collaborate with senior leadership and support departments to implement business initiatives, promotions and operational improvements.
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• Foster a positive workplace culture focused on accountability, teamwork, continuous improvement and customer experience.
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• Manage maintenance requirements, contractor coordination and asset management to ensure facilities remain safe and operational.
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• Lead change management initiatives, including new systems, procedures and operational projects.
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• Ensure consistent presentation standards, merchandising and cleanliness across all departments.
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• Prepare and manage rosters within approved labour budgets, and review and approve department supervisor rosters to ensure appropriate staffing levels, award compliance and labour cost targets are maintained.
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Skills & Experience

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• Minimum 2 years' experience in a Store Manager or Restaurant Manager role within a busy retail, café or hospitality environment.
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• Demonstrated experience leading and developing a team of Supervisors and frontline employees.
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• Proven ability to manage high-volume operations while maintaining exceptional customer service standards.
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• Strong financial acumen, including budgeting, labour cost management and stock control
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• Experience with recruitment, performance management and staff development.
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• Sound knowledge of workplace health and safety, food safety and compliance requirements.
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• Strong leadership, communication and conflict resolution skills.
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• Excellent organisational and time management abilities with the capacity to manage multiple priorities.
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• Proficient in inventory management, rostering and business management systems.
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• Customer-focused with a proactive, solutions-driven approach and the ability to perform effectively under pressure.
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Why Join Us?

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We are committed to creating an environment where our leaders can thrive. As a Store Manager, you'll have the opportunity to make a genuine impact on business performance, lead and develop a high-performing team, and contribute to the ongoing success of a dynamic, fast-paced operation.

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What We Offer

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• Opportunities for career growth and professional development.
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• Autonomy to lead your team and drive operational excellence.
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• A supportive leadership team that values collaboration and innovation.
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• Ongoing training and development opportunities.
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• A diverse and fast-paced environment where no two days are the same.
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• The opportunity to influence business performance and continuous improvement initiatives.
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• A workplace culture built on teamwork, accountability and continuous improvement.
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