Talent.com
Tiffany & Co.
Tiffany & Co. Client Care Centre ManagerTiffany & Co. • Sydney, NSW, AU
Tiffany & Co. Client Care Centre Manager

Tiffany & Co. Client Care Centre Manager

Tiffany & Co. • Sydney, NSW, AU
1 day ago
Job description

Job Description

The Blue Box. \n

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world's most exquisite designs.

\n

From our designs to our people, we dare to push the boundaries of what is possible - what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world's most recognizable luxury brand.

\n

Are you passionate about delivering exceptional luxury client experiences? Do you thrive in a fast-paced environment where sales, service and people leadership come together? Are you looking for an opportunity to further your career within luxury retail?

\n

An opportunity has arisen for an experienced Client Care Center Manager to join our Omnichannel team in Sydney CBD on a 6-month contract.

As a Client Care Center Manager, you will: \n

    \n
  • Lead a team of Client Care Advisors to achieve sales, service and productivity targets, while delivering an exceptional Tiffany & Co. experience across all client touchpoints.
  • \n
  • Drive the daily performance of the Client Care Center using business insights and KPIs to identify opportunities and achieve sales and service objectives.
  • \n
  • Coach and develop the team through regular feedback, performance management and talent development.
  • \n
  • Ensure exceptional service levels across phone, messaging, live chat and email channels, continuously elevating the client experience.
  • \n
  • Partner closely with Ecommerce and Retail teams to deliver a seamless omnichannel client journey, including Ship from Store and new technology initiatives.
  • \n
  • Build strong cross-functional relationships with Retail, Ecommerce and Distribution Centre teams to support business priorities and operational excellence.
  • \n
  • Oversee operational compliance, reporting and procedures to ensure a high-performing and engaged team environment.
  • \n

To be successful in this role, you will: \n

    \n
  • Have 5+ years' experience in customer service, retail or a call centre environment, with proven people leadership experience.
  • \n
  • Have excellent communication, problem-solving and organisational skills.
  • \n
  • Have experience working with digital, ecommerce or omnichannel platforms.
  • \n
  • Have flexible working availability, including evenings and weekends.
  • \n

Why Tiffany? \n

    \n
  • Great learning and development opportunities.
  • \n
  • Join the largest luxury conglomerate in the world: LVMH!
  • \n
  • Collaborative work environment in our luxury offices in the heart of Sydney.
  • \n

\n

This is a 6-month contract opportunity based in our Sydney CBD office.

\n

#J-18808-Ljbffr

Create a job alert for this search

Tiffany & Co. Client Care Centre Manager • Sydney, NSW, AU

Similar jobs

Client Service Manager

Synaco Global RecruitmentSydney, NSW, AU

We think outside the box by redefining recruitment.Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and ... Show more

Client Development Manager

WPP MediaSydney, NSW, AU

WPP is the trusted growth partner for the world's leading brands.With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketin... Show more

Senior Centre Manager

ColliersChatswood, AU

Colliers Chatswood, New South Wales, Australia.Join or sign in to find your next job.Colliers Chatswood, New South Wales, Australia.Be among the first 25 applicants.At Colliers, we are enterprising... Show more

 • Promoted

Senior Client Manager

AcclimeSydney, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Acclime.Values-driven catalytic HR Leader | Change Agent | M&A Spec... Show more

 • Promoted

Client Partner - CPG

TikTokSydney, AU

Be among the first 25 applicants.About the team: The Global Business Solutions (GBS) team in Australia plays a central role in TikTok's commercial success by helping brands and businesses connect w... Show more

 • Promoted

Beauty Retail Manager - Lead & Inspire Customer Experiences

Priceline PharmacySydney, AU

Priceline Pharmacy is seeking a Retail Manager to lead their team in Australia, specifically within the Council of the City of Sydney.The ideal candidate will have a genuine passion for beauty and ... Show more

 • Promoted

Client Partnership Manager Personal Care

Cartology - Part of the Woolworths GroupSydney, AU

Manager - Client Partnerships, Personal Care.Hybrid working environment (3days in office, 2days WFH).Exciting opportunity to work for Australia's retail media pioneers!.Cartology is one of Australi... Show more

 • Promoted

Expression of Interest (AU) – Clinic Managers, Assistant Clinic Managers & Beauty Therapists

Laser Clinics AustraliaNeutral Bay, NSW, AU

Expression of Interest – Clinic Managers, Assistant Clinic Managers & Beauty Therapists (Australia-Wide).Ready for growth? Confident Careers Start Here.We’re welcoming Expressions of Interest f... Show more

Client Partner

Ravin AISydney, AU

Client Partner / Customer Success Manager (Australia) | Location: Sydney, Australia.Ravin AI utilizes advanced machine learning algorithms to assess vehicle conditions by analyzing videos and image... Show more

 • Promoted

Wealth Management - Client Services Team Manager

Anton Murray ConsultingSydney, NSW, AU

A Tier 1 global, full service wealth management firm is seeking an experienced candidate to manage and lead a team of 3 staff covering client off-boarding, deceased estate processing, and asset tra... Show more

Commercial Relationship Manager

Greek Peak Mountain ResortSydney, AU

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day.With a true focus on “community banking,” employees find that they can ... Show more

 • Promoted

Care Manager (Sydney, NSW)

The CareSideSydney, AU

As a family-owned and operated company, The CareSide delivers unparalleled support to home care recipients across Australia.Our mission-driven, entrepreneurial roots have helped us blossom into a n... Show more

 • Promoted

Expressions of Interest - Zone Manager(Sydney CBD)

MECCA Brands Pty LtdSydney, NSW, AU

Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here!.We are looking for a passionate Zone Manag... Show more

Wealth Client Services Manager — Hybrid & Flexible

Minchin Moore Private Wealth AdvisersMosman, AU

A respected private wealth firm in Mosman is hiring a Client Services Manager to oversee documentation, client onboarding, and provide platform support.This role requires at least 3 years in a simi... Show more

 • Promoted

Relationship Manager

Aware SuperSydney, AU

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after.We work to reimagine a new way forward for our 1.Sou... Show more

 • Promoted

Client Manager

The Cigna GroupSydney, AU

Client Manager – Cigna Healthcare.Critical Tasks And Expected Contributions/Results:.Partner with sales consultants for efficient implementation of new business and smooth transition into the clien... Show more

 • Promoted

Relationship Manager - NSW

ORDE FinancialSydney, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to e... Show more

 • Promoted

Client Manager- Product Services

IntertekSydney, AU

Be among the first 25 applicants.Direct message the job poster from Intertek SAI Global.Join Intertek SAI Global Product Services team and help shape safer workplaces worldwide.Personal Protective ... Show more

 • Promoted

Client Relationship Manager

MJD RecruitmentSydney, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by MJD Recruitment.Your actual pay will be based on your skills and experience ... Show more

 • Promoted

Client Advisor | Opportunities across the Sydney Market

Tiffany & CoSydney, NSW, AU

As we continue to grow as part of the LVMH group, we are seeking passionate and experienced individuals to join our team as Client Advisors across our Sydney locations -.Sydney Flagship, Sydney Wes... Show more