Desktop Support Officer

Job Description

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Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at

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We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

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IT Skills andExperience

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• 2+ years of Experience in Level 2/3 desktop support.
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• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
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• Keep up with Windows App and Update release information
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• Provide Web application support for Edge or Chrome
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• Provide Cloud application support (collaborate with app owners where required)
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• Support 3 rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
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• Familiar with AppV applications, MS Store Apps and packaged applications
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• Troubleshoot / find root cause for general performance issues
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• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
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• Office license management or troubleshooting
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• Keep up with release information for MS Office and security updates
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• Support Office issues for native laptop or cloud applications
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• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
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• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
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• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
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• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
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• Good Client management and communication skills.
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• Should be able to troubleshoot if any application is not working due to network related issues.
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• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
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• Good Understanding of ITIL concept & ticketing tool.
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• Accurately document all work performed through ticketing system including details.
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Personal Attributes:

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• Good knowledge of Infrastructure support.
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• Strong analytical and problem-solving capabilities
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• Well organized and extremely detail-oriented
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• Strong customer service ethic and great communication skills, both oral and written
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• Passionate about delivering quality no matter what you are doing
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• Can work both independently and in a collaborative team-oriented environment
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• A self-starter, motivated to push the limits and think outside of the box
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• Fondness for solutions that are simple, elegant, and effective
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• Ability to work with and maintain confidential information
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In-depth knowledge of:

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• Microsoft Office applications
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• PC\\Laptop hardware
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• PC\\Laptop peripherals, including printers
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Basic knowledge of:

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• Active Directory
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• Exchange
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• Apple OS
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• SCCM
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IT Qualifications

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At least two of the following:

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• PC\\Laptop OEM Maintenance Certification
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• CompTIA A+ Certification
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• Microsoft Certified IT Professional (MCITP) certification in the desktop area
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• Microsoft Office Specialist (MOS) Certification
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Experience in a similar role

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• 3+ years of relevant experience.
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Job Category \n

Technical

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