Customer Service Agent

Job Description

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

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What You’ll Do\n

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  Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.

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  Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.

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  Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.

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  Effectively manage competing priorities and stay organized in a fast-paced environment.

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  Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.

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What You’ll Bring\n

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  Proven experience in a customer service role dealing with both internal and external customers.

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  Strong verbal communication skills with a confident and clear phone presence.

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  Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.

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  Ability to remain calm, composed, and positive under pressure.

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  A collaborative team player attitude aligned with PERGOLUX’s core values and culture.

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Benefits\n

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  An international work environment in a fast-growing company with plenty of development opportunities.

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  Hybrid work model (80% on-site | 20% remote).

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  Ergonomic workstations and modern laptops (Apple or Windows).

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  Employee events (summer party, Christmas party, after-work gatherings).

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  Access to the Corporate Benefits portal.

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  Employee discounts on PERGOLUX products.

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  27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).

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  A motivated and supportive team that helps each other.

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  Strong focus on professional development and skill-building.

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  Free drinks and snacks.

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  Employee referral program.

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How to Apply\n

If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn.