Revenue Assurance Specialist

Job Description

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At CitiPower and Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role \n

We're looking for a Revenue Assurance Specialist to support network billing, tariff management, and revenue assurance activities that ensure accurate, timely, and compliant billing outcomes.

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Working in a fast-paced and highly regulated environment, you'll investigate billing exceptions, resolve complex issues, and partner with stakeholders across metering, operations, finance, and customer teams to drive positive revenue outcomes. You'll also contribute to process improvement initiatives, maintain strong documentation practices, and support compliance with regulatory requirements, Delegations of Authority (DOA), and Segregation of Duties (SoD) controls.

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We're seeking someone with strong analytical and stakeholder management skills, a continuous improvement mindset, and experience within regulated industries such as electricity, gas, utilities, metering, or energy retail.

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This is an excellent opportunity for a billing, revenue assurance, metering, or business analyst professional who enjoys problem-solving, improving processes, and delivering outcomes in a deadline-driven environment.

Key responsibilities \n

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• Support end-to-end monthly network billing readiness and execution activities, completing allocated tasks to help ensure maximum billable revenue is invoiced each cycle.
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• Prepare and process billing adjustments and support responses to retailer disputes and customer/retailer queries, ensuring evidence is documented and outcomes are delivered within required timeframes and in line with NEM rules and contracts.
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• Investigate and resolve tariff/rating defects impacting billing, partnering with IT, metering and market operations; escalating systemic issues and recurring defects to the Revenue Assurance Team Leader.
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• Maintain accurate records and supporting evidence for tariff changes and configurations, assisting audit requests and demonstrating compliance with pricing and market obligations.
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• Partner with stakeholders to ensure billing and tariff outcomes align to internal controls (DOA/SOD), customer/contract requirements, B2B specifications and NEM rules; raise and resolve compliance risks early.
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• Contribute to a high-performing, collaborative team culture through ownership, accountability and strong stakeholder relationships.
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• Actively participate in regulatory and compliance-related activities as directed by the business, ensuring adherence to applicable regulatory requirements, industry standards, and compliance obligations.
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• Promote, initiate, and support continuous improvement initiatives to drive operational excellence, including contributing to process enhancement, system improvements, and project delivery to improve efficiency, effectiveness, and customer outcomes.
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What you’ll need from day one \n

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• Tertiary qualification in Commerce, Finance, Accounting, Business or a related discipline (or equivalent relevant experience).
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• Highly developed analytical capability to interpret large data sets, identify drivers of unbilled revenue/revenue leakage, and translate insights into actions that improve cashflow outcomes.
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• Experience in revenue assurance, billing operations and/or tariff, metering or back office operations within a complex regulated environment (preferably energy/utility B2B).
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• Demonstrated experience working in a billing/revenue assurance environment, including managing exceptions, reconciling outcomes, and coordinating with stakeholders to resolve issues within agreed timeframes.
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We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more .

Diversity, equity & inclusion to support a fair workplace for all \n

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180 .

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We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes. With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

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Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

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We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.

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