Small Business Specialist, Tuggerah

Job Description

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Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

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We’relooking for an energetic, commercially mindedSmall Business Specialist to join our Tuggerahteam. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail orbusinessfocusedpersonal andcareergrowth.

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At Optus, we collaborate with purpose, lift each other up, take accountability, act withintegrityand celebrate as one team. Together, we grow, tacklechallengesand build genuine connections with our customers, our communities and with each other.

Your day to day will consist of: \n

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• Act as the Small Business subject matter expert in store, identifying business customers early and matching them with solutions that support their business growth.
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• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
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• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
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• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
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• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
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• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.
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What makes you perfect for the role? \n

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• BusinessSavvyOutlook:You understand the needs of small business customers and enjoy helping them find solutions.
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• Consultative Service Skills:You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
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• Product Expertise:You’re keen to grow into asubject matter expert across mobile, broadband, fixed services and small business care.
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• Mentoring & Collaboration:You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
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• Calm & Professional:You manage complex and unique business enquiries with empathy, good judgement and a steady,solutionsfocused approach.
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What’s in it for you? \n

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• Competitiveremunerationplus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
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• Supportive leave options, including anadditional Connected Day to focus on culture, family, health, community or whatever matters most to you.
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• Inclusive,carerneutralpaid parental leave of up to 14 weeks to support growing families.
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• Access to Optus U, with industryrecognised micro credentials developed alongside La Trobe and Macquarie Universities to help grow your career.
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• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
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• Joinemployeelednetworks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.
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We value potential just as much as experience, and we all grow and develop together. This could be the perfect step in your commercial, retail or business consulting journey.

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At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please or call .

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