Talent.com
Serco
Case WorkerSerco • Sydney, AU
Case Worker

Case Worker

Serco • Sydney, AU
7 days ago
Job description

Your work can make a meaningful difference to people navigating significant life circumstances. We’re committed to supporting your professional and personal goals while giving you the opportunity to build your career in a purpose-led environment.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

  • A supportive and inclusive workplace where everyone matters
  • Opportunities for professional development and ongoing learning
  • Flexible approaches to help you manage work and life
  • The opportunity to make a positive difference to clients and communities
  • A collaborative team environment with trusted leaders
  • The chance to work on an important Government program with meaningful outcomes

Make an impact at Serco

As a Caseworker with our Return and Reintegration Assistance Program (RRAP), you’ll provide person-centred case management and support to eligible non-citizens who need assistance to voluntarily leave Australia or a Regional Processing Country. You’ll work closely with clients, colleagues, government agencies, service providers and community organisations to help people navigate the return process with dignity. You’ll support clients with diverse and sometimes complex needs while helping deliver safe, high-quality and timely outcomes. This is a hugely impactful role, and an opportunity to truly help out people in need.

As a Caseworker in the RRAP team, you’ll make a positive impact by:

  • Managing a caseload and providing tailored, trauma-informed support
  • Supporting vulnerable clients through risk assessment, case planning and interventions
  • Providing accurate, impartial and culturally appropriate information about RRAP and voluntary return
  • Coordinating client activities, approved travel arrangements and departure support
  • Maintaining accurate case records, reports and performance information
  • Building strong relationships with government, community and service provider stakeholders

Serco is a place for you

You could be a great fit if you have:

  • Experience in case management, particularly with vulnerable clients or people with complex needs
  • Strong empathy, cultural competence and emotional intelligence
  • The ability to manage sensitive matters, recognise risks and exercise sound judgement
  • Strong organisation, prioritisation and communication skills
  • Experience working collaboratively in complex, regulated or sensitive environments
  • A relevant Diploma or Bachelor qualification, such as Social Work, Psychology, Counselling, Behavioural Science, Social Science or Community Services
  • You’ll also need a current unrestricted driver’s licence, First Aid and CPR certification, and Mental Health First Aid certification or the ability to obtain it. You’ll be required to obtain a Working with Children Check, and be willing to travel locally, regionally, domestically and occasionally internationally as required.
  • Must be an Australian citizen

In joining us, you’ll be part of a highly supportive culture with trusted leaders who’ll help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

#J-18808-Ljbffr

Create a job alert for this search

Case Worker • Sydney, AU

Similar jobs

RTW Case Manager

Employers MutualSydney, NSW, AU

Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ... Show more

Caregivers - Cammeray

Home Instead Lower North ShoreCammeray, NSW, AU

Are you wanting to work for a home care provider who values your individual skills and abilities? Our services include assistance with personal care, light household duties, meal preparation, medic... Show more

Home Care Worker - Northern Sydney Region

Hammond CareChatswood, NSW, AU

In this role, youll provide essential and practical care to help older people live independently in their homes and directly improve their quality of life.The role requires travel to clients homes ... Show more

Mobile Case Manager

EML GroupSydney, AU

Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows us to c... Show more

 • Promoted

Case Manager

EML AustraliaSydney, NSW, AU

An Award-Winning Celebratory Culture That Recognises You.EML is known for its strong culture of appreciation, connection and celebration.Our people benefit from a powerful Reward & Recognition ... Show more

Process Worker - Mt Kuring-gai, NSW

Slade HealthSydney, NSW, AU

Pharmaceutical Compounding Sydney Full Time Slade Health.Have you worked for long enough on the same line, doing the same process work, or picking/packi... Show more

RTW Case Manager

EML AustraliaSydney, NSW, AU

Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ... Show more

Case Manager

AIASydney, NSW, AU

At AIA we do things differently to make a healthy difference in people’s lives.That difference starts with every individual at AIA.We provide an environment and culture that helps our people live w... Show more

Behaviour Support Practitioner

Better RehabSydney, NSW, AU

Experience real flexibility, work-from-home options, and supervision that’s customised to you, no matter where you are in your career.Design your week around your energy, not someone else’s schedul... Show more

Disability Support Practitioner

Cerebral Palsy AllianceNarraweena, NSW, AU

The Disability Support Worker role at CPA exists to provide high-quality, person-centered support to people with disabilities.You will play a vital role in empowering clients to live as independent... Show more

Case Manager

DXC TechnologySydney, AU

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovati... Show more

 • Promoted

Manager, Case Management

QantasSydney, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domest... Show more

 • Promoted

TRAUMA/CRITICAL INCIDENTS - PSYCHOLOGISTS/SOCIAL WORKERS - CONTRACTORS

ConvergeSydney, AU

TRAUMA/CRITICAL INCIDENTS - PSYCHOLOGISTS/SOCIAL WORKERS - CONTRACTORS.Converge, Sydney, New South Wales, Australia.Converge International is a wholly Australian owned organisation with the wellbei... Show more

 • Promoted

Behaviour Support Practitioner

Fourth Woman TherapySydney, AU

We are expanding and seeking a casual Behaviour Support Practitioner to join our growing team.This is a casual role requiring consistent in-person engagement with clients and working from home.The ... Show more

 • Promoted

Case Manager

Employers MutualSydney, NSW, AU

An Award-Winning Celebratory Culture That Recognises You.EML is known for its strong culture of appreciation, connection and celebration.Our people benefit from a powerful Reward & Recognition ... Show more

Trauma/Critical Incidents - Psychologists, Social Workers and Counsellors - NSW

ConvergeSydney, AU

Trauma/Critical Incidents - Psychologists, Social Workers and Counsellors - NSW.Converge is seeking motivated and experienced registered Psychologists, Social Workers and Counsellors to provide cri... Show more

 • Promoted

First Aid Trainer - Sydney (Casual)

Real ResponseSydney, NSW, AU

Simulation-based First Aid Trainer – Sydney.Bring your emergency experience to life.Help save lives when it matters most.Based in Sydney | Casual Role | Travel opportunities.Make a real impact us... Show more

Mobile Case Manager

Employers Mutual Management Pty LtdSydney, AU

EML is a leading Workers Compensation and Personal Injury Claims Management business.Our goal is to help people get their lives back through ongoing support during their return-to-work journey.We c... Show more

 • Promoted

Nervous Shock Social Worker | $120,000 Base + Super | Sydney

MedijobsSydney, NSW, AU

Wellbeing, Rehab & Clinical Health Co | Provide Holistic & Practical Support to Clients Rebuilding their lives after Grief, Loss & Nervous Shock.Dream Allied Health Team | Wellbeing, Co... Show more

Home and Community Care Worker - Newly by HealthcareLink Support

Newly by HealthcareLink SupportLane Cove, NSW, AU

Welcome to our On-demand Workforce!.We are currently seeking compassionate and dedicated individuals to join our team as Home and Community Care providers in Lane Cove, NSW 2066.This casual positio... Show more