Customer Service Representative

This is a Permanent, Full Time vacancy that will close in 23 days at 23 : 59 BST.

The Vacancy

Job Title : Customer Service Representative

Location : Glasgow Head Office

Contract Type : Multi

Salary : £24,360 - £25,410 Total Salary (Experience Dependant) + Overtime

• This is not an active vacancy but a talent pool for future opportunities within our helpdesk teams. By applying, you are registering your interest in being considered for upcoming roles as they become available.

We hire for dayshift, backshift, and nightshift positions, offering opportunities at both entry-level and senior levels. Senior roles are reserved for experienced Customer Service Representatives, with salaries based on the specific position. Backshift colleagues must be available to work until 10pm.

As vacancies arise, our internal hiring team will review applications and reach out to candidates whose skills and experience match our requirements. Further details will be provided during the telephone screening process.

The role will involve answering inbound calls and making outbound calls in a professional manner whilst logging and passing out efficiently all customer-related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided, capturing all relevant data to comply with Call Quality Monitoring guidelines.

Key Responsibilities :

Qualifications / Experience :

Experience in a similar customer service-based role is desirable but not essential.

The ideal candidate :

What We Offer :

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include :

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client / contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

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