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Animal Welfare League Qld
Veterinary Receptionist - Community Vet ClinicAnimal Welfare League Qld • Gold Coast, QLD, AU
Veterinary Receptionist - Community Vet Clinic

Veterinary Receptionist - Community Vet Clinic

Animal Welfare League Qld • Gold Coast, QLD, AU
4 days ago
Job description

Job Description

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NFP | Casual | Animal Care Award rate from $36.81

About Us \n

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism . As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity \n

We’re seeking a Veterinary Receptionist to join our passionate team at the Gold Coast Community Vet Clinic on a casual basis. In this role, you will provide exceptional customer service to our clients and their animals, while supporting our veterinary team in delivering the highest standard of care.

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This is a fantastic opportunity to work alongside a dedicated team of veterinary professionals under one of the most respected brands in animal welfare.

Key Responsibilities \n

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  • Answer incoming calls and provide accurate information with professionalism and empathy.
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  • Manage face-to-face client interactions and coordinate appointment scheduling.
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  • Facilitate patient admissions and discharges efficiently and with care.
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  • Prepare invoices, process payments, and reconcile daily registers.
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  • Maintain accurate client and patient records and assist with general administrative duties.
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  • Restock and manage merchandise in the waiting area.
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  • Open and close the reception area, ensuring a tidy and welcoming environment.
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  • Address client enquiries and resolve issues in line with AWLQ policies and procedures.
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  • Comply with all WHS and infection control standards.
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Essential Skills And Attributes \n

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  • Current Driver’s Licence.
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  • Minimum of 2 years’ experience in administrative or reception roles within a high-volume customer service environment.
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  • Intermediate Microsoft Office and IT systems skills.
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  • Excellent communication and interpersonal skills with the ability to manage client concerns.
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  • Strong organisational skills, attention to detail, and the ability to prioritise effectively.
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  • Demonstrated affinity with animals and compassion for clients and their pets.
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  • Ability to work both independently and collaboratively within a team.
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We Offer \n

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  • Competitive remuneration aligned with experience.
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  • Access to an independent Employee Assistance Program (EAP) to support your wellbeing.
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  • Employee discounts on veterinary services and retail products.
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Veterinary Receptionist - Community Vet Clinic • Gold Coast, QLD, AU

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