Head Café Manager

Lion D’Or Patisserie is seeking an experienced and passionate Head Café Manager to lead the day‑to‑day operations of our venue. This is a hands‑on leadership role suited to someone who thrives in a refined, high‑service environment and takes pride in operational excellence, team leadership, and exceptional customer experience. This is a full‑time position aligned with ANZSCO xxxxxxx – Café or Restaurant Manager.

Position Summary

The Head Café Manager is responsible for organising and controlling the overall operations of Lion D’Or Patisserie to ensure the delivery of high-quality dining and customer experiences. We are seeking a positive and motivated individual who brings energy, professionalism, and a genuine passion for hospitality to the role. Preference will be given to candidates with Spanish language skills and/or an appreciation of South American pastry products. At Lion D’Or Patisserie, culture is at the heart of everything we do. We have built a strong community centred on service, tradition, and care not only in our products but in the way we engage with our customers and each other. The successful candidate will be a team‑oriented leader who contributes to a cohesive, supportive environment and upholds our reputation for excellence and care in every aspect of the business.

Key Responsibilities

• Leading, training, rostering and supervising café staff
• Managing daily operations to ensure smooth and efficient service
• Delivering outstanding customer service and resolving customer concerns
• Coordinating service periods, special events and functions (where applicable)
• Managing stock, purchasing, pricing and cost control
• Maintaining food safety, workplace health and safety, and regulatory compliance
• Working closely with kitchen staff on café menu planning and service delivery
• Monitoring financial performance, stock levels and operational records
• Maintaining high standards of cleanliness, presentation and venue quality
• Driving continuous improvement through customer feedback and team development

Skills and Experience

• Proven experience in a café management role
• Strong leadership, communication, and people management skills
• Sound understanding of hospitality operations, cost control, and service delivery
• Ability to work under pressure while maintaining high standards at all times
• Excellent organisational and problem‑solving capabilities
• Strong customer focus and attention to detail
• Flexibility to work weekends, public holidays, and peak trading periods as required
• Spanish language skills and/or an appreciation of South American pastry products and traditions will be highly regarded

Qualifications

• A relevant qualification at Diploma level or higher in hospitality management or a related field, or
• At least three years of relevant experience in café management at a comparable level

Employment Details

Position Type: Full‑Time Salary: $77,000 – $85,000 per annum (plus superannuation)

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