Title: Team Leader - Customer Relationships
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Requisition ID: 12190
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Work Type: Ongoing Full Time
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Fixed Term Period: Not Applicable
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Location: Melbourne - East
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Date Posted: 7 Sept 2026
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About Us
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We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
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We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
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About The Role
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The Team Leader – Customer Relationships will lead a team responsible for managing complex and sensitive customer enquiries and administration of the Victorian Accessible Parking Permit scheme. They will manage, motivate and develop staff while coordinating workloads, resources, scheduling and capability development.
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The role will provide advice on policies and procedures, oversee complaints and escalations, and support stakeholders to resolve complex issues. It will also analyse customer data to identify trends, improve customer experiences and address root causes. The Team Leader will ensure matters are resolved professionally, consistently and in line with relevant policies, procedures and legislation.
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What we're looking for (Selection Criteria)
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You're Someone Who
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Qualifications And Experience
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You'll bring:
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Pre-employment checks and employment conditions
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Relevant pre-employment screening and reference checks will be required.
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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
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Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
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Redeployees
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If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
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Important Information
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If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
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Applications close at 11.59pm on Monday, 21 September 2026.
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For further information about the role, please contact Lee Farrell, Customer Relationship Manager at lee.farrell@transport.vic.gov.au or on 0438 931700.
Team Leader - Customer Relationships • Williamstown, SA, AU
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