Medical Courier Trainer
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is simple: lift patient outcomes and save lives - across medical devices, life sciences, pharmaceuticals, and clinical trials. From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose. We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.
About The Role
We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers. You'll deliver hands-on training, run performance audits, and give honest, constructive feedback that helps our drivers grow - all while making sure every delivery meets the Smartways standard for safety and service.
What You’ll Do
- Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
- Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
- Make sure new owner drivers are fully equipped - parking protocols, customer engagement, delivery areas - before they're on the road solo
- Run ride-alongs, on-road assessments, and audits (bi-yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
- Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
- Maintain accurate training records and audit reports, tracking progress and following up on development areas
- Work with management to refine training materials and improve safety and operational outcomes
- Champion a culture of safety, professionalism, and accountability across the driver team
- Stay current on transport regulations and fatigue management laws
- Check in with hospital staff and clients during audits and training to make sure our service is hitting the mark
What you'll bring
- Proven experience as a professional driver and/or in a driver training or supervisory role
- Solid understanding of transport legislation, safety procedures, and logistics best practice
- Strong interpersonal and communication skills - you can instruct, engage, and influence
- Comfort giving frank, respectful feedback, both verbal and written
- Ability to run audits and write clear, objective performance reports
- High integrity, patience, and professionalism
- Confidence with telematics, in-cab systems, and basic office software (Word, Excel)
- Training certification or adult education qualifications are a plus, but not essential
You're someone who
- Puts the customer at the centre of everything
- Reads different learning styles and adapts how you train
- Genuinely enjoys coaching and mentoring people
- Leads with a safety-first mindset and professional pride
- Holds a high bar - you want every driver trained to the Smartways standard
- Works well solo and as part of a broader ops/compliance team
- Stays composed under pressure, keeping training sessions calm and productive even on a demanding day
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