Service Manager- BYD Homebush

Job Description

BYD Homebush, proudly a part of Harmony Auto, a flagship store of BYD in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

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Job Summary

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BYD Service Manager oversees the entire service department within a car dealership, ensuring efficient workshop operations, high‐quality customer service, and strong financial performance. They lead technicians, advisors, and workshop controllers while maintaining manufacturer standards and driving customer satisfaction.

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Key Responsibilities

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• Guide and supervise the work of after-sales service staff.
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• Ensure the after-sales department operates with high efficiency and profitability.
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• Develop customer management strategies and set business targets based on past performance and growth plans.
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• Determine the department's budget based on historical data and future projections.
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• Identify staffing, facility, and resource needs to meet business goals.
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• Set objectives to improve customer satisfaction and retention.
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• Communicate department goals to staff and emphasize their role in achieving them.
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• Monitor progress and adjust plans as needed to meet targets.
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• Provide feedback and guidance to staff to ensure performance standards are met.
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• Lead the team to achieve departmental objectives.
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• Deliver exceptional customer service.
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• Address customer complaints promptly.
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• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
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• Ensure workplace safety in the after-sales department.
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• Provide backup support during staff absences.
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• Collaborate with the parts manager to maintain optimal inventory levels.
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• Oversee the implementation of fair and transparent warranty and free maintenance policies.
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• Perform other duties as assigned by senior management.
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Education & Training

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• Bachelor's degree in automotive engineering or a related field.
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• Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.
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Experience

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• Minimum of 8 years in automotive repair or related industries.
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• At least 4 years in a management role.
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• Strong mechanical and automotive knowledge preferred.
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• Familiarity with BYD operations is an advantage.
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You must be eligible to work in Australia.