At DECJUBA, we are a proud B Corp Certified Australian fashion brand with a clear vision: to make our customers look and feel amazing. Known for aspirational, effortless style, we make getting dressed every day easy. Our three brands – DECJUBA, D-LUXE Basics and DECJUBA Kids – bring that vision to life season after season. Reimagined by Tania Austin in 2008, DECJUBA is female-owned and led, with more than 1,500 team members across our global Head Office and retail stores. Today, our retail footprint spans over 170 locations across Australia and New Zealand, alongside a growing global online presence. Because when our customers feel amazing, we know we're doing what we do best.
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THE OPPORTUNITY
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Reporting to the IT Operations Manager, the IT Support Officer is responsible for delivering high-quality Level 1/2 IT support across our Support Office and national retail network. You'll be the first point of contact for IT requests, providing hands‐on support across hardware, software, networks and retail systems, while escalating more complex issues where required.
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KEY RESPONSIBILITIES
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ABOUT YOU
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Highly Regarded:
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You're practical, calm under pressure and enjoy solving problems. You communicate clearly with non‐technical users and take ownership of issues through to resolution. You're comfortable working independently while contributing positively to a collaborative IT team.
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This role is based in our Cremorne office, so the successful applicant must be comfortable being in the office full time.
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WHY JOIN THE DREAMTEAM
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At DECJUBA, we're committed to ensuring our team reflects the diversity of our customers and our community. We recognise that we do our best work together and are focused on creating an AMAZING culture that supports our team members to be themselves and perform at their best. By creating an inclusive culture, we ensure diversity in all its forms (including all abilities, culture, race, gender, age, and sexual orientation) is welcomed and celebrated and encourage applications from all candidates.
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DECJUBA are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant!
Information Technology Support Officer • Melbourne, VIC, AU
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