Claim Specialist

Description

What Its Really Like to Be a Motor Claim Specialist at Suncorp

Our specialists do more than handle claims they support customers during stressful times. From guiding them through the process to restoring confidence we help people get back on the road and back to life. Collaboration is key and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team join us.

Position Overview

• Contract Type: Permanent Full-Time
• Start Dates: 19 October 2026
• Salary:$69440 (inclusive super) performance based incentives (pro rata for Part-time hours)
• Training: 5-week full-time fully onsite structured training program followed by additional onsite training within the first 3 months of commencement. For Part Time candidates it is Full-Time hours during training.
• Hybrid Working: After training you will have the flexibility to work from home.

What I Do as a Motor Claim Specialist
Heres what a day can look like:

• Phone-Based Role: This is an inbound phone-based role where I connect with customers directly offering support and guidance at a time when they need it most.
• Be the First Point of Reassurance: When someone lodges a claim Im often their first conversation after a stressful moment. I really listen and help them feel heard and supported.
• Guide Customers Through Their Claim: I walk them through what happens next explain whats covered and make things simple so they always know what to expect.
• Solve Problems and Think on My Feet: Every claim is different. I look for solutions use my judgement and make fair decisions that balance empathy with policy.
• Objection and Complaint Handling: At times Ill need to manage objections or handle complaints addressing concerns while maintaining professionalism and empathy.
• Critical Thinking: Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company.
• Lean on the Team: We debrief after tough calls share wins and help each other learn because at Suncorp youre never on your own.

What Youll Bring

This isnt just a call centre job its real human work. Youll do well here if you bring:

• Compassion: A calm reassuring voice that helps people feel supported.
• Resilience: The emotional strength to stay steady even when the calls are tough.
• Confidence: The ability to make clear fair decisions and communicate them with care.
• Attention to Detail: Sharp focus to manage multiple claims and systems accurately.
• Empathy & Curiosity: A genuine interest in understanding customers and finding the best outcome.
• A Growth Mindset: Experience in customer service contact centres or insurance is great but what matters most is your attitude and willingness to learn.
• Critical Thinking & Problem-Solving: Ability to assess situations and think critically to find the best solutions even in challenging circumstances.

Shift Option:

• Full-Time Mon Tues Wed Thur Fri (Start windows are 8am-10am or 3:30pm-5:30pm 37.5 hrs/week)

Please note: Start window means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What we can offer you

Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:

• Employee discounts and rewards -exclusive offers on more than 400 of Australias large retailers including Myer David Jones Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance AAMI Shannons Apia and GIO.
• Study support- We encourage external learning and offer study support to eligible employees so you can continue to broaden your career opportunities while you work.
• Parental Leave- All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness- We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance as well as discounted gym membership plans for our people.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here

Why youll love working with us

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contactor a confidential conversation.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Weekly Salary Salary: 30 - 30