Talent.com
Accor
Guest Service AgentAccor • Canberra, AU
Guest Service Agent

Guest Service Agent

Accor • Canberra, AU
11 days ago
Job description

At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

  • Previous experience in hotel front desk operations is a valuable asset
  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours.

#J-18808-Ljbffr

Create a job alert for this search

Guest Service Agent • Canberra, AU

Similar jobs

Team Member - Gungahlin

Grill'dGungahlin, ACT, AU

At Grill’d, we’re more than just burgers - we’re about epic vibes, fresh flavours, and moments that make people smile.With 175+ restaurants nationwide and a team that’s as passionate as they are fr... Show more

Senior Server Engineer

Infinite ConsultingACT, AU

Australian Citizens with current Baseline clearance.As the Senior Server Engineer, you will provide specialist Windows Server, Active Directory and VMware administration services as part of a team ... Show more

Call Centre Representative Agent Work From Home - Part-Time Online Paid Panelist

Apex Focus Group Inc.Canberra, Australian Capital Territory, Australia
Remote

Job Title: Call Centre Representative Agent Work From Home - Part-Time Online Paid Panelist.Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week).Our company is seeking indi... Show more

 • Promoted

Client Service Specialist - Tuggeranong

Hearing AustraliaGungahlin, ACT, AU

Help provide the latest best practice services for anyone who needs it.Gain skills with Australia’s largest provider of government-funded hearing care.Working at Tuggeranong, Deakin & Belconnen... Show more

Deliver with Uber Eats - Sign Up and Start Earning

Uber eatsYass, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

Looking For Part-Time Work? - Deliver with Uber Eats

Uber eatsMurrumbateman, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

EXPRESSIONS OF INTEREST | Aged Care Hospitality

TR3 RecruitmentACT, AU

Are you an experienced Hospitality or Hotel Services professional with aged care experience, open to flexible work opportunities across South Australia? We are building a talent community across a ... Show more

Team Member

Zeus Street GreekGungahlin, ACT, AU

We’ll kit you out with Zeus Street Greek uniform, ready for your first day.Great discounts in restaurants both while you’re working, and days off .Regular work schedules and hours .Greek food brand... Show more

Customer Service Representative Agent Work At Home - Part Time Remote Panelist

Apex Focus Group Inc.Canberra, Australian Capital Territory, Australia
Remote

Job Title: Customer Service Representative Agent Work At Home - Part Time Remote Panelist.Part Time Focus Group Participants - Remote Work At Home Online (Up To $1550/Week).Our company is seeking i... Show more

 • Promoted

Looking For Work Near Me? - Deliver with Uber Eats

Uber eatsYass, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

Travel Advisor – Reserved by Travel Associates – Australia Wide

Flight Centre Travel GroupACT, AU

Step into the future of luxury with Reserved by Travel Associates.Travel Associates, Australia’s most prestigious and awarded luxury travel agency network, is elevating its service offering with an... Show more

Luxury Travel Consultant – Flight Centre – Australia Wide

Flight Centre Travel GroupACT, AU

If you’re an experienced Travel Consultant with a passion for the finer things in life while travelling, you’ll fit right into our Luxury Travel team.Our purpose is to open up the world for those w... Show more

Cleaning and Trolley Collection

Woolworths SupermarketsYass, NSW, AU

Be part of our cleaning and trolley collection team.Flexible options available to meet your lifestyle.Start your career journey with a company that has endless opportunities.Here at Woolies, we hav... Show more

Team Member - Belconnen

Grill'dBelconnen, ACT, AU

At Grill’d, we’re more than just burgers - we’re about epic vibes, fresh flavours, and moments that make people smile.With 175+ restaurants nationwide and a team that’s as passionate as they are fr... Show more

Sign Up as A Delivery Person - Earn With Uber Eats

Uber eatsYass, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

CUSTOMER SERVICE COORDINATOR

UniLodgeCanberra, ACT, AU

At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation.Our operation... Show more

Food and Beverage Attendant

Hyatt Hotel CanberraCanberra, ACT, AU

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury.Located among the world’s premier cities and resort destinations, each custom-designed ... Show more

 • New!

Be Your Own Boss - Deliver with Uber Eats

Uber eatsMurrumbateman, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

Customer Service Representative - Canberra

IMB BankACT, AU

Kick off your banking career with a community minded and trusted bank.Supportive team environment with great career pathways.Part-time and casual opportunities, no weekends.Are you ready to start a... Show more

Senior Associate - Medico Legal Advisory Service (open to location)

Avant mutuaACT, AU

Avant Law is a national specialist law firm looking for a mix of either.Senior Associate or Associate level.Medico-Legal Advisory Service (“MLAS”) team on a.MLAS Head of Practice and Legal Team Man... Show more