Quality Assurance Manager

Description

ABOUT THE ROLE

In this role, you will lead the institutional Quality Management System (QMS) across Higher Education, ensuring effective quality assurance, self-assurance and continuous improvement. You will oversee the College’s policy, governance and quality frameworks, manage institutional quality reviews and improvement actions, and manage the Quality and Compliance team and quality reporting to governance committees and the Executive, contributing to the delivery of high-quality education outcomes and supporting the College’s strategic objectives.

KEY RESPONSIBILITIES

Quality Management System (QMS) Leadership

• Lead the institutional Quality Management System across Higher Education, ensuring quality assurance arrangements are effective, integrated and consistently applied
• Embed a culture of continuous improvement, ensuring quality processes are understood, owned and applied by academic and business units
• Advise on the quality and compliance implications of new delivery models, systems and business initiatives

Policy, Governance and Quality Frameworks

• Oversee the College’s policy, governance and quality frameworks, ensuring policies, procedures and supporting systems remain current, compliant and fit for purpose
• Manage the policy lifecycle, including development, consultation, approval, publication, scheduled review and version control
• Oversee document control and the policy, governance and quality registers, setting standards for version control, publication, record-keeping and evidence retention
• Ensure quality frameworks align with institutional strategy, delegations and governance structures, and that changes are communicated and implemented effectively

Institutional Self-Assurance and Quality Reviews

• Manage institutional self-assurance activity, including the annual quality cycle, internal reviews and risk-based monitoring of academic delivery
• Coordinate and track improvement actions arising from quality reviews, complaints and student feedback through to completion
• Maintain a robust evidence base demonstrating the effectiveness of quality processes, and coordinate preparation for external reviews, registration renewals and regulatory engagement

Team Management and Quality Reporting

• Manage, develop and support the Quality and Compliance team — Quality and Compliance Coordinator and Compliance Officer — setting priorities, allocating workload and building capability
• Manage institutional quality reporting, providing governance committees and the Executive with accurate, timely quality data, insights and recommendations
• Oversee secretariat support to key governance bodies, including Academic Board, Learning and Teaching Committee and Board of Examiners, ensuring meeting cycles, records and action tracking are effective
• Represent Quality and Compliance on relevant committees and working groups, and build effective relationships with internal and external stakeholders, including regulators

QUALIFICATIONS AND EXPERIENCE

Essential

• Degree qualification in education, business, quality management or a related discipline
• Substantial experience in quality assurance, compliance or governance within Australian higher education
• Demonstrated working knowledge of the Higher Education Standards Framework (Threshold Standards) and the ESOS Act and National Code
• Demonstrated experience managing a quality management system, policy framework and internal quality review cycle
• Experience preparing quality reporting and recommendations for governance committees and executive audiences
• Proven people leadership experience, including setting priorities and developing team capability
• Excellent written communication skills, with proven policy and report writing ability

Desirable

• Postgraduate qualification in education, quality management, governance or business administration
• Experience supporting TEQSA registration and re-registration processes
• Experience in a higher education provider with international student cohorts
• Experience implementing or administering quality, policy or compliance management systems

Key Competencies

• Strategic and analytical thinking, with the ability to translate regulatory requirements into practical systems and processes
• Sound judgement and risk awareness in a complex regulatory environment
• Strong policy development and documentation skills, with a high level of attention to detail
• Ability to influence and secure buy-in across academic and corporate functions
• Effective project and workload management, delivering consistently against cyclical deadlines
• Data literacy, with the ability to interpret quality data and present clear insights and recommendations
• Leadership and coaching capability, with a collaborative and outcomes-focused approach

Personal Attributes

• Strong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders
• Highly organised, proactive, and adaptable, with a commitment to continuous improvement
• High level of integrity, discretion and professional judgement when handling sensitive information
• Resilient and solutions-focused, with the ability to manage competing priorities under regulatory deadlines
• Collaborative and consultative, with a genuine commitment to student outcomes and educational quality

WHAT WE CAN OFFER YOU

At Stanley College, you’ll be part of a people first organisation where your contribution genuinely matters. We offer a welcoming, inclusive, and collaborative workplace that supports professional growth while making a meaningful difference in students’ lives.

You’ll work alongside passionate, diverse colleagues in an environment that champions wellbeing, flexibility where possible, and recognition for your efforts. Most importantly, you’ll have the satisfaction of knowing your work directly contributes to delivering career ready education and positive outcomes for students from all backgrounds.

Employee benefits

• Work in modern and centrally located campuses
• Flexible working arrangements, where operationally possible
• Employment Hero Perk Box access
• Staff discounts at CU29
• 24/7 access to a confidential Employee Assistance Program (EAP)

EQUAL OPPORTUNITY STATEMENT

At Stanley College, we recognise that our people are our greatest asset. Inclusion is good for our team, our students, and the wider community. We are committed to treating all applicants and employees fairly and equitably, regardless of gender, gender identity or expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.

We strive to provide equality of opportunity and an inclusive experience for everyone who works at Stanley College.

Please note: Successful candidates will be required to undergo a National Police Records Check prior to commencing employment.

If this role aligns with your skills and aspirations, we’d love to hear from you. Please submit your CV and a cover letter containing your experience and suitability for this role.

Company Overview

With campuses across Perth and Adelaide, Stanley College is a leader in high-quality education and training. We create a dynamic, inclusive environment where students gain the skills, confidence, and knowledge to excel. Committed to excellence, innovation, and compliance, we shape future leaders and industry-ready professionals.