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Hotel Operations ManagerAccor • Alice Springs, NT, AU
Hotel Operations Manager

Hotel Operations Manager

Accor • Alice Springs, NT, AU
3 days ago
Job description

Job Description

Iris Hotels is seeking a passionate Full Time Operations Manager located at Mercure Alice Springs Resort in Alice Springs, NT.

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Company Description

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Iris Hotels is seeking a passionate Full Time Operations Manager located at Mercure Alice Springs Resort in Alice Springs, NT.

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Job Description

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Iris Hotels is seeking a passionate Full Time Operations Manager located at Mercure Alice Springs Resort in Alice Springs, NT.

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  • Oversee day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, Housekeeping to ensure that standards are maintained in these areas.
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  • Lead and mentor FO team to achieve business goals and uphold service excellence.
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  • Collaborate closely with the General Manager to implement strategies for revenue growth and cost control.
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  • Ensure compliance with company policies, industry standards, and regulatory requirements.
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  • Deliver exceptional customer experiences by maintaining high standards of quality, service, and cleanliness.
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  • Monitor and manage budgets, stock, and operational expenses.
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  • Act as a leader during peak service times, ensuring smooth and efficient operations.
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  • A proactive approach to problem-solving and decision-making under pressure.
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Salary Range $83,000 - $85,000

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Qualifications

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  • Previous leadership experience in a hotel – a strong focus and passion for hotel operations
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  • Good interpersonal skills with ability to communicate with all types of guests and of team members
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  • Confident and articulate communicator, negotiator, and relationship builder
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  • Flexible and able to embrace and respond effectively to change
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  • Available to work within a rotating roster, including weekends, holidays and nights
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  • Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
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  • Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
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  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
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  • Hold a valid Responsible Service of Alcohol certificate
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  • A proactive approach to problem-solving and decision-making under pressure.
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  • Sound knowledge of hospitality operations, financial management, and compliance.
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Additional Information

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What Is In It For You

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  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
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  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
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Hotel Operations Manager • Alice Springs, NT, AU

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