Product Design Chapter Lead

Job Description

It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

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We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

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Lead a high-performing design practice and help create better health experiences for millions of Australians.

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At Medibank, our purpose is Better Health for Better Lives. We're looking for an experienced design leader to lead our Product Design Chapter, elevate design excellence across squads, and champion customer-centred thinking that delivers meaningful outcomes.

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Reporting into the Experience Design leadership team, you'll lead and develop a team of Product Designers while driving quality, consistency, accessibility and design maturity across our digital experiences. You'll work closely with Product, Technology, CX, Research and Brand leaders to shape experiences that balance customer needs, business outcomes and technical feasibility.

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It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

\n

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

\n

Lead a high-performing design practice and help create better health experiences for millions of Australians.

\n

At Medibank, our purpose is Better Health for Better Lives. We're looking for an experienced design leader to lead our Product Design Chapter, elevate design excellence across squads, and champion customer-centred thinking that delivers meaningful outcomes.

\n

Reporting into the Experience Design leadership team, you'll lead and develop a team of Product Designers while driving quality, consistency, accessibility and design maturity across our digital experiences. You'll work closely with Product, Technology, CX, Research and Brand leaders to shape experiences that balance customer needs, business outcomes and technical feasibility.

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What you'll be doing

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• Lead, coach and develop a team of Product Designers, building capability and creating an environment where people can thrive.
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• Set and uplift design standards, practices and governance across multiple squads.
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• Partner with Product, Technology and Experience leaders to deliver customer-centred solutions.
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• Provide hands-on leadership for complex, strategic and high-impact initiatives.
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• Champion accessibility, inclusive design and design system adoption across web and mobile experiences.
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• Use customer insights, research and data to inform decisions and improve outcomes.
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• Drive continuous improvement across design quality, ways of working and team capability.
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About you

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• Significant experience in digital product design, including experience leading and developing designers.
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• Strong expertise across UX, UI, interaction design, research, accessibility and design systems.
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• Experience working in complex, agile product environments.
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• Proven ability to influence senior stakeholders and align cross-functional teams around a shared vision.
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• Passionate about creating exceptional customer experiences and building high-performing teams.
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Why Medibank?

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• Be part of a purpose-led organisation focused on improving the health and wellbeing of Australians.
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• Flexible ways of working with no mandated office attendance days.
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• Opportunity to work with talented multidisciplinary teams solving complex customer challenges.
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• We're continuing to explore new and innovative ways of working, including trials designed to support better balance and wellbeing.
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• A culture that values inclusion, growth, collaboration and continuous learning.
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Imagine working with us

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We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.

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Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

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For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

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Inclusion and Accessibility

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We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

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If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us ***email_hidden*** or (03) 8622 5***. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

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Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work