Incident Manager

What You Will Do

As an Incident Response Manager on Klarna's incident response team, you will lead incident-related initiatives and improvement projects within a fast-moving banking and financial services environment. You will bring structure, planning, and disciplined execution to incident response activities, ensuring clear communication, coordinated stakeholder engagement, and timely resolution during high-impact situations. Beyond live incidents, you will own the follow-up work that turns disruption into improvement — driving root cause analysis, remediation planning, and the delivery of preventive measures that strengthen Klarna's operational resilience over time. You will work closely with technical teams, domain owners, and senior stakeholders to keep incident-related workstreams moving, closing loops rather than letting action items stall. This position includes participation in a compensated on-call rotation and calls for calm, structured decision-making under pressure, particularly when priorities shift quickly and information is incomplete.

What You Will Do

As an Incident Response Manager on Klarna's incident response team, you will lead incident-related initiatives and improvement projects within a fast-moving banking and financial services environment. You will bring structure, planning, and disciplined execution to incident response activities, ensuring clear communication, coordinated stakeholder engagement, and timely resolution during high-impact situations. Beyond live incidents, you will own the follow-up work that turns disruption into improvement — driving root cause analysis, remediation planning, and the delivery of preventive measures that strengthen Klarna's operational resilience over time. You will work closely with technical teams, domain owners, and senior stakeholders to keep incident-related workstreams moving, closing loops rather than letting action items stall. This position includes participation in a compensated on-call rotation and calls for calm, structured decision-making under pressure, particularly when priorities shift quickly and information is incomplete.

Who You Are

• Experience within the banking or financial services industry
• Background in incident management, problem management, DevOps, or technical project management
• Strong project management skills, with the ability to plan, drive, and follow up on complex incident-related initiatives
• Ability to bring structure and clarity to unstructured, fast-moving environments
• Comfortable making decisions under pressure while remaining calm and constructive
• Clear and effective communicator, able to coordinate multiple stakeholders during critical situations
• Strong sense of ownership and responsibility, with a drive to push progress and close loops
• Ability to balance competing priorities while maintaining focus on long-term resilience, not just short-term fixes

Awesome to have

• Experience leading incident response projects or major incident workstreams
• Experience driving post-incident reviews and long-term remediation initiatives
• Exposure to on-call operations for business-critical systems
• Familiarity with regulated, highly available, or mission-critical technical environments
• Experience working cross-functionally with engineering, risk, or compliance teams

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.

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