Business Development Manager

Job Description

Parcel Protect combines the backing and stability of NTI, one of Australia's leading specialist insurers, with the agility of a business building a new category in the eCommerce market.

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By helping retailers resolve lost, stolen and damaged parcel issues quickly and seamlessly, Parcel Protect protects customer relationships, brand reputation and revenue. Our solution transforms a traditionally frustrating post-purchase experience into an opportunity to build customer trust and loyalty.

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As a growing business with ambitious plans, Parcel Protect offers the opportunity to be part of an exciting growth journey while benefiting from the resources, expertise and reputation of an established organisation.

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The Opportunity

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Every year, Australian retailers lose customers, revenue and goodwill through delivery issues that sit largely outside their control. Parcel Protect helps retailers turn these moments into positive customer experiences, protecting both the customer relationship and the merchant brand.

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We're looking for a driven Business Development Manager to help grow our presence across the Australian market by introducing retailers to an innovative solution that enhances customer experience, builds trust and delivers measurable commercial value.

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This role is ideal for someone who enjoys introducing new ideas to market, creating demand where established buying patterns may not yet exist, and helping shape the future direction of a growing business.

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Success in this role will come from educating retailers, creating demand and demonstrating how Parcel Protect helps strengthen customer trust and loyalty.

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Key Responsibilities

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• Identify, engage and convert prospective customers across the eCommerce, retail and marketplace sectors
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• Build and maintain a pipeline through proactive prospecting across phone, email, LinkedIn and other channels.
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• Develop relationships with founders, eCommerce leaders and key decision-makers to understand their challenges and demonstrate value.
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• Manage opportunities through the full sales cycle, from initial engagement through to proposal development and close.
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• Deliver compelling presentations, demonstrations and business proposals tailored to customer needs.
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• Drive new business growth while identifying opportunities to maximise long-term customer value.
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• Develop relationships across the broader eCommerce ecosystem, including agencies, technology partners, platforms and industry networks.
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• Work closely with marketing, customer success and leadership teams to refine messaging, support market education initiatives and grow Parcel Protect's market presence.
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• Maintain accurate CRM records, pipeline visibility and sales forecasting.
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What You'll Love About the Opportunity

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This is a hands-on business development role where you'll take ownership of generating new business opportunities and driving revenue growth. You'll engage with online retailers, build relationships with key decision-makers and help educate the market on an innovative solution that delivers real value.

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You'll thrive if you enjoy:

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• Building pipeline through outbound prospecting and targeted account engagement.
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• Winning new business and achieving sales targets.
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• Selling innovative solutions and educating customers on emerging opportunities.
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• Building relationships with founders, eCommerce leaders and customer experience teams.
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• Working in a fast-paced environment where initiative, resilience and execution make a real difference.
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• Contributing to the growth of a business and category that is still evolving.
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• Helping retailers improve customer experience, loyalty and long-term customer value.
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What We'll Love About You

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You thrive in a high-performance sales environment and bring energy, resilience and a strong sense of ownership to your work. You're motivated by generating new opportunities, building relationships and achieving results through proactive outreach and consistent sales activity.

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You'll be excited by the opportunity to help shape an emerging market, educate customers on innovative solutions and contribute to the growth of a high-potential business. You'll be comfortable introducing new concepts, creating demand and engaging decision-makers in a fast-paced sales environment.

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Experience selling SaaS, technology or business services, or exposure to eCommerce, logistics, or customer experience solutions will be highly regarded. Insurance experience is not required, and comprehensive training will be provided.

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You'll also bring:

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• Experience in business development, outbound sales, lead generation or new business acquisition.
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• Strong prospecting skills across phone, email and LinkedIn, with the ability to maintain high levels of sales activity.
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• Excellent communication and relationship-building skills, with the confidence to engage and influence stakeholders at all levels.
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• A track record of achieving or exceeding sales and pipeline generation targets.
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• Experience using CRM platforms to manage opportunities, maintain pipeline visibility and support forecasting.
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• A customer-focused approach, with the ability to understand business challenges and articulate value-driven solutions.
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• A growth mindset and the ability to thrive in an environment that is evolving and scaling quickly.
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What to expect when you're part of the Parcel Protect family:

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At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People, and as such, we offer:

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• A real and tangible commitment to your development and ongoing study
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• Competitive annual incentive program
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• Up to 50% discount on a large range of personal insurance products
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• Access to discounts on over 350 retailers across Australia
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• The ability to apply for flexible working arrangements
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