Customer Service Officer

What if your customer service skills could help shape the future of aged care?

CareVicinity is a fast-growing platform connecting care workers with people who need support. As we continue to grow, we're investing in AI-powered tools and automation to reduce admin, streamline workflows and help our teams focus on delivering exceptional service.

As an outbound Customer Service Officer, your primary focus will be job fulfilment – actively sourcing and recruiting new support workers, and providers to join the CareVicinity platform based on specific client needs and available jobs. You’ll connect with potential workers, build interest in the opportunity and help bring the right people onto the platform to get client jobs filled.

You’ll also support clients with platform enquiries and day-to-day needs. This is a fast-paced, phone-led role (80+ calls per day) with a strong focus on recruitment, relationship building and achieving fulfilment KPIs.

You’ll Thrive in This Role If…

You’re confident in a fast-paced, phone-based environment, enjoy connecting with people and know how to get things done. Experience in call centres, telecommunications, recruitment or high-volume customer service will set you up for success.

What You’ll Do:

• Actively source and recruit new support workers based on specific client jobs and care requirements.
• Conduct high-volume outbound calls (80+ per day) to engage prospective workers, discuss opportunities and bring them onto the CareVicinity platform.
• Use a range of sourcing channels to find suitable workers and build a pipeline for current and upcoming client needs.
• Work closely with the team to understand each job and identify the right workers to fulfil it.
• Follow up with prospective workers throughout the recruitment and onboarding process to keep jobs moving.
• Support clients with platform navigation, enquiries and day-to-day assistance across phone, email and chat.
• Work closely with Compliance and Accounts to help get new workers ready to provide services.
• Keep client, worker and job information accurate and up to date across our systems.

You’re Our Kind of Person If You…

• Have experience in a call centre, recruitment or high-volume customer service environment.
• Are a confident communicator who can quickly build rapport and trust.
• Love solving problems and take a proactive, get-it-done approach.
• Are organised, detail-focused and comfortable juggling competing priorities.
• Pick up new technology and systems quickly.
• Work well in a team but are equally comfortable taking ownership and working independently.
• Genuinely care about delivering a great customer experience.

What’s in it for you?

• $70K base + super + performance incentives of up to $15K.
• Hybrid working - 3 days in the office, with flexibility to work from home after probation.
• Real career growth - we’re growing quickly, and there’s plenty of opportunity to grow with us.
• Fitness Passport - subsidised access to hundreds of gyms, pools and fitness centres across Australia.
• Mental health & wellbeing support and resources.
• Monthly team socials with an early finish to connect and celebrate.
• Birthday leave - take the day to celebrate you.
• Modern Bowen Hills office with easy access to public transport and everything the inner city has to offer.

You’ll need full Australian working rights and a current police check, or be willing to obtain one.

Due to the high volume of applications, only shortlisted candidates will be contacted.

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