Customer Order Specialist, Projects

Job Description

About Signify \n

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

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At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

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Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Job Summary \n

More about the role

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Provides efficient order management by processing customer orders accurately and in a timely manner. Coordinates with cross-functional teams to ensure smooth order fulfillment and delivery. Resolves customer inquiries and issues related to orders to maintain high satisfaction levels.

Key Areas of Responsibility \n

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• Accepts and validates sales order by checking references and validating relevant information.
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• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
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• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
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• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
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• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
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• Processes customer orders accurately and promptly to ensure timely delivery.
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• Maintains a clean order book, ensuring no old open orders.
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• Monitors order status and communicates updates to customers and relevant stakeholders.
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• Resolves order-related issues and discrepancies to maintain customer satisfaction.
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• Reports monthly the order receipts, deliveries, sales and stock levels.
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• Manages customer master data.
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Critical Experiences \n

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• At least 2 years of experience in sales support or administrative roles, particularly involving order and delivery manager, collaboration with sales teams, and data management.
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• Experience in Continuous improvement or Problem-solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.
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• Applicants must hold valid Australia working rights to be considered for this position.
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Everything we’ll do for you \n

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

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Come join us, and together we can light up the future.

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