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Sharp Brains
Desktop Support TechnicianSharp Brains • Melbourne, AU
Desktop Support Technician

Desktop Support Technician

Sharp Brains • Melbourne, AU
2 days ago
Job description

Job Duration: 1-Year extendable (On-Demand role)- Freelance- Technician will only be working when primary engineer is on leaves or vacations

Contract Type: Freelance- B2B

Language: Local + English

  • 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
  • 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
  • 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
  • 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
  • 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
  • 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
  • 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
  • 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
  • 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
  • 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
  • 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

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Desktop Support Technician • Melbourne, AU

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