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SISL Global
Information Technology Support EngineerSISL Global • Melbourne, VIC, AU
Information Technology Support Engineer

Information Technology Support Engineer

SISL Global • Melbourne, VIC, AU
3 days ago
Job description

Job Description

\n

The L1 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities: \n

    \n
  • Provide First -level technical support for desktop/laptop hardware, software, and peripheral
    \n issues.
  • \n
  • Diagnose and resolve advanced technical issues escalated from the L1 support team.
  • \n
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • \n
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • \n
  • Excellent in troubleshooting break/fix issues of windows and mac computers
  • \n
  • Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
  • \n
  • Collaborate with IT team members on projects, upgrades, and implementations.
  • \n
  • Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
  • \n
  • Provide remote support and troubleshooting for users working from home or in the field.
  • \n
  • Train and mentor junior support technicians as needed.
  • \n
  • Ensure compliance with IT policies, security protocols, and best practices.
  • \n
  • Perform routine maintenance and inspections to ensure optimal performance of equipment
  • \n
  • Build and maintain strong relationships with end users and ensure user satisfaction
  • \n

Qualifications: \n

    \n
  • Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
  • \n
  • 2-4 years of experience in a desktop support or similar role.
  • \n
  • Strong knowledge of Windows and Mac operating systems.
  • \n
  • Proficiency with Microsoft Office Suite and other common software applications.
  • \n
  • Experience with Active Directory, group policies, and user account management.
  • \n
  • Familiarity with remote desktop tools and support software.
  • \n
  • Excellent problem-solving and analytical skills.
  • \n
  • Strong communication and interpersonal skills.
  • \n
  • Ability to work independently and as part of a team.
  • \n
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
  • \n

\n

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Information Technology Support Engineer • Melbourne, VIC, AU

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