Service Engineer (Remote Expert Center (REC) Engineer - PCS7)

Job Description

A Snapshot of Your Day

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As a Senior Remote Expert Center (REC) Engineer specializing in Siemens PCS 7, you will provide advanced remote technical support to customers across the Pacific region. Your day will involve monitoring system health, troubleshooting complex control system issues, supporting lifecycle service activities, and collaborating with customers and internal experts to ensure reliable plant operations.

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How You'll Make An Impact

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• Act as a key point of contact for the Hotline service, offering expert-level guidance to clients on PCS 7 systems with optional of Omnivise T3000
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• Provide expert remote and on-site technical support for Siemens PCS 7 DCS, diagnosing and resolving software, hardware, and network issues within agreed service levels.
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• Analyze system alarms, diagnostics, and performance data to identify potential issues early and recommend preventive actions that support system reliability and cybersecurity.
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• Support lifecycle activities such as upgrades, migrations, patch management, backups, and health checks, along with root cause analysis for recurring issues.
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• Build trusted relationships with customers through clear communication of technical findings and resolution plans, and contribute to service review meetings and continuous improvement efforts.
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• Maintain accurate technical documentation and knowledge articles, contributing to knowledge-sharing and best-practice development within the Remote Expert Center.
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What You Bring

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• Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Automation, Instrumentation, or equivalent, with 8–12 years of experience in Siemens PCS 7 engineering, support, commissioning, troubleshooting, or lifecycle management, ideally within process industries or power generation.
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• Strong hands-on experience with Siemens PCS 7 Engineering and system administration, including expert-level knowledge of the Engineering Station (ES) and Operator Station (OS); PCS 7 or equivalent Siemens automation certifications would be an advantage.
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• Working knowledge of SIMATIC S7 PLC platforms and Industrial Ethernet/communication architectures, with a CCNA or equivalent industrial networking certification considered a plus.
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• Demonstrated ability to independently diagnose and resolve complex PCS 7 issues in critical plant environments, including lifecycle activities such as upgrades, migrations, patch management, and root cause analysis.
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• Strong customer-facing communication skills, with the ability to explain technical concepts clearly and support customers remotely in a 24/7 service environment when required; knowledge of Siemens Omnivise T3000 and an ISA/IEC 62443 certification would be an added advantage.
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• A strong analytical and problem-solving mindset, with the ability to stay composed under pressure, collaborate across global support teams, and maintain a continuous learning approach to technical excellence.
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About The Team

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Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

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Who is Siemens Energy?

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At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

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Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

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Our Commitment to Diversity

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Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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Rewards/Benefits

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• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
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• Provide flexible and hybrid working arrangement!
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• Work in a diverse team with an open approach that will constantly support you and your development!
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https://jobs.siemens-energy.com/jobs