Cloud Operations Specialist

• IT & Telecomms
• IT Security
• Sydney
• Permanent / Full Time

Who you’ll be working with

At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

Why join us?

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.
We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.

We live by the AC3 way - Work Wise, Work Humble, and Work Honest.

Why this role exists

The Cloud Operations Specialists Team ensure the stability, security, and performance of customer environments by proactively managing technical issues, minimizing risks, and maintaining high availability. Specializing in Windows, Linux, and Cloud technologies, you provide expert operational support to keep critical systems running smoothly. Your role is vital in delivering a seamless customer experience through technical excellence, collaboration, and a commitment to service reliability.

What You Bring

This role sits within the Specialist Services team where you are responsible for managing operational support for systems, applications, and cloud platforms. You will work closely with our customers, as well as internal teams to resolve incidents, manage problems, and enhance service delivery. You will use your expertise to troubleshoot complex issues, keep systems running smoothly, and make sure our processes follow best practices to provide a high quality customer experience. You will have at least 3 years Cloud experience and preferably a background with Linux Engineering for the past 5+ years. You will have AWS & Azure experience using Service Now. Any scripting, Big Fix or automation skills are great to have also.

What we offer

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
• Flexible Hybrid work options and real work life integration
• Convenient CBD location with modern offices near Central station