As theServices Manager for Power Conversion Systems / Battery Energy Storage Systems (BESS). You will be responsible for delivering services across the PCS portfolio with a specific focus on the legacy installed base and the Waratah and Ulinda projects. The primary responsibility will be the execution of Service Contracts in the installed base of Hitachi Battery Energy Storage business.
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How you'll make an impact
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Lead and manage BESS service teams, allocating resources, driving performance, and ensuring successful project and service delivery.
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Execute SLAs and unplanned service activities while managing scope, schedule, quality, costs, risks, and resources.
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Monitor project financial performance, including invoicing, budgets, expenses, cash flow, and profitability.
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Act as the primary customer contact, managing stakeholder relationships, escalations, and customer satisfaction.
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Promote and enforce a strong safety culture, ensuring compliance with HSE requirements, safe work practices, and risk controls.
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Collaborate with Quality and Engineering teams to resolve field issues, conduct root cause analysis, and implement corrective actions.
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Prepare and maintain project and service documentation, including scope of work, schedules, quality, and EHS records.
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Coordinate with Supply Chain to procure services and materials, evaluate supplier proposals, and support negotiations and claims management.
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Provide leadership, knowledge sharing, and continuous improvement by enhancing processes, tools, standards, and team capabilities across the organization.
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Your Background
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We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.
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With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world's energy system to ensure abundant, secure, affordable, and sustainable power for today's generation and the next.
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With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.
Service Manager - BESS | Lilydale, Australia • Melbourne, VIC, AU
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