Project Coordinator - Transitions

Job Description

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• Manage day-to-day delivery of the service transition project.
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• Manage customer expectations regarding scope, timeline, and dependencies.
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• Keep clients, project managers, and account managers informed on status.
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• Establish priorities to meet timelines and pipeline when engagements compete for the same resources.
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• Collaborate with multidisciplinary technology teams for fast client delivery.
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• Coordinate documentation, asset and licence registers, and runbooks.
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• Facilitate knowledge transfer into service desk and BAU teams.
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• Run formal handover and hypercare.
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• Manage project support work to deliver solutions and capabilities meeting client requirements.
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• Provide administrative support to projects.
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• Manage and track project financials and invoicing.
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• Assist PMO with financials, RAID reporting, and tracking.
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• Own and update tracking spreadsheets, including rundown tasks.
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Requirements \n

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• Certification or degree in Project Management, Information Technology, Business Administration, or a related field desirable.
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• Proven experience in project coordination, preferably within an MSP environment.
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• Confidence chairing meetings with both technical teams and customer executives, and managing expectations when a timeline moves.
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• Proven ability to follow up and ensure tasks move to completion with GREAT customer satisfaction.
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• Strong organisational and multitasking skills, with exceptional attention to detail.
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• Excellent written communication, including status reports, minutes, and customer-facing communications requiring no rework.
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• Demonstrated experience of growing and fostering brilliant team and client relationships.
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• A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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Core Competencies \n

Demonstrates strong project management capabilities, including coordination, financial tracking, and stakeholder communication, while fostering positive relationships with clients and teams. Proficient in managing service transition projects within a multidisciplinary technology environment.

Highest-signal resume keywords \n

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• Project Coordination
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• Financial Tracking
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• Stakeholder Communication
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• Organisational Skills
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• Customer Satisfaction
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ATS Optimization Keywords Hard Skills \n

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• Project Management
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• Service Transition
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• Documentation Coordination
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• RAID Reporting
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• Invoicing Management
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Soft Skills \n

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• Attention to Detail
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• Multitasking
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• Meeting Facilitation
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• Relationship Building
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• Written Communication
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Certifications & Qualifications \n

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• Project Management Certification
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• Degree in Project Management
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• Degree in Information Technology
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• Degree in Business Administration
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• Vulnerable People Check
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• Working with Children Check
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• Police Check
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Industry Keywords \n

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• MSP Environment
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• Client Delivery
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• Service Desk
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• BAU Teams
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Tools & Technologies \n

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• Tracking Spreadsheets
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• Asset Registers
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• Licence Registers
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