IT Desktop and Network Support Dispatch Australia

Job Description

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

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• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.

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• Ability to lift / move computer equipment weighing up to 50Lbs.

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• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

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• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

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• Smart hand support for peripheral and networking hardware, including, but not limited to:

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• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under 'Smart Hands' capa bility.

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• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

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• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  
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• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
  
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\nRequirements \n

Excellent written and oral communications skills with clients and management as well as people skills.


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• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency


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• Bilingual (English & Local B2)


Items \n
\nConsole cable for CISCO and Silver Peak\n
\nFull Internet ready mobile,\n
\nNoise Cancellation head sets\n
\nTeam Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,\n
\nRJ45 port on Laptop\n
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage \n