Desktop Support

Job Description

IT Skills and Experience

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• Desired Experience:
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• Computer OS/Peripherals troubleshooting
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• Handling Different PC Operating Systems ( Windows 7/8 and 10)
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• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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• Basic knowledge of SOE and group policies
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• Printer support
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• Good knowledge of MS Office tools installation & troubleshooting
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• Excellent customer service and people skills
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• Field experience supporting a variety of technologies and services
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• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
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Personal Attributes:

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• Excellent End-user computing skills.
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• Good knowledge of Infrastructure support.
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• Strong analytical and problem-solving capabilities
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• Well-organized and extremely detail-oriented
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• Strong customer service ethic and great communication skills, both oral and written
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• Passionate about delivering quality no matter what you are doing
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• Can work both independently and in a collaborative team-oriented environment
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• A self-starter, motivated to push the limits and think outside of the box
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• Fondness for solutions that are simple, elegant, and effective
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• Ability to work with and maintain confidential information
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In-depth knowledge of:

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• Windows OS (e.g. XP, Vista, Windows 7, 10)
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• Microsoft Office applications
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• PC Laptop hardware
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• PC Laptop peripherals, including printers
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• Mobile devices
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Basic knowledge of:

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• Active Directory
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• Exchange
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• Apple OS
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• SCCM
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IT Qualifications

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At least two of the following:

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• PC Laptop OEM Maintenance Certification
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• CompTIA A+ Certification
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• Microsoft Certified IT Professional (MCITP) certification in the desktop area
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• Microsoft Office Specialist (MOS) Certification
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Experience in a similar role

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• 1 year of relevant experience.
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• Freshers and IT Students are also Welcome.
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