Operations Manager
Job Description
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The Lane House | Melbourne CBD | Gatehouse Hospitality
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Be part of one of Melbourne CBD’s most anticipated new hotel openings.
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The Lane House is a new boutique apartment hotel in Bennetts Lane, comprising a mix of short- and long-stay apartment-style rooms in varying sizes. We are looking for a highly capable Senior Duty/Operations Manager who thrives in a fast-moving, guest-focused environment.
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This is a highly visible, hands-on, guest-facing role. You will lead from the floor, support and develop the front-of-house team, solve problems in the moment and help shape the service culture of a brand-new property.
What you’ll bring \n
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- 5+ years’ accommodation or hospitality experience, ideally in senior Duty Manager, Front Office, Guest Services or Rooms Division roles. \n
- Strong experience in an upscale, upper-upscale, luxury or serviced apartment environment. \n
- Exceptional guest service instincts, confidence and professional presence. \n
- Superior IT and systems capability. Experience with Mews PMS is a strong advantage. \n
- A genuine appetite for innovation, new technology and smarter ways of working. \n
- Commercial awareness, strong organisation, sound judgement and the adaptability to thrive in a dynamic environment. \n
What you’ll own \n
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- Day-to-day front office and hotel operations. \n
- Guest experience, issue resolution, reservations and service delivery. \n
- Leadership, coaching and development of the front-of-house team. \n
- Coordination with housekeeping, maintenance, building and corporate teams. \n
- Continuous improvement of systems, SOPs and operating standards. \n
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If you’re a polished hotel operator who loves being guest-facing, embraces technology and wants to help bring a standout new Melbourne property to life, we’d love to hear from you.
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