Talent.com
The Peninsular and Oriental Steam Navigation Company
IT Technical Support Coordinator - Port BotanyThe Peninsular and Oriental Steam Navigation Company • Sydney, NSW, AU
IT Technical Support Coordinator - Port Botany

IT Technical Support Coordinator - Port Botany

The Peninsular and Oriental Steam Navigation Company • Sydney, NSW, AU
8 days ago
Job description

Job Description

DP World is looking for someone who genuinely enjoys solving IT problems and keeping people up and running. You will be the go-to person for end-user technology supporting, troubleshooting, and managing the devices and systems our people rely on daily, from configuring laptops to sorting software hiccups to keeping hardware humming along. You will work closely with the wider IT team to bring end-user systems and solutions to life. This role is based at our Port Botany Terminal.

\n

Key Accountabilities -

\n

    \n
  • Keeping things running in line with Regional IT's processes, SLAs, and standards
  • \n
  • Following approved system administration practices and global/regional IT policy
  • \n
  • Supporting ITSM areas including the Change Management process
  • \n
  • Managing high-priority incidents when something goes down at the Terminal, plus owning lower-priority incidents end to end
  • \n
  • Investigating escalated issues and resolving them within SLA
  • \n
  • Joining a 24x7 after-hours rotation for critical incidents, sometimes a phone call, sometimes heading to the terminal in person
  • \n

\n

Qualifications, Skills and Experience -

\n

    \n
  • At least a year in an EUC support role; logistics/supply chain exposure a bonus
  • \n
  • Solid desktop and infrastructure support experience with real troubleshooting chops
  • \n
  • A knack for automating repetitive tasks
  • \n
  • Experience supporting teams that need 24x7 backup, with an engineering-minded approach to business IT
  • \n
  • Comfort in an ITIL-aligned environment (Incident, Change, Problem, continuous improvement)
  • \n
  • Willingness to occasionally work at heights supporting Mobile Computer Terminals
  • \n
  • Strong people skills across all levels of the business
  • \n
  • Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop apps/smartphones/iPads, and remote access tools (ManageEngine)
  • \n
  • Confidence with ServiceNow or similar ITSM tools; PowerShell/scripting a plus
  • \n
  • A "Shift Left" mindset for smoother, more self-sufficient BAU support
  • \n

\n

About DP World

\n

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.

\n

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to‐end supply chain solutions - to connect the region to the rest of the world.

\n

WE MAKE TRADE FLOW

\n

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

\n

#LI-SK3

Create a job alert for this search

IT Technical Support Coordinator - Port Botany • Sydney, NSW, AU

Similar jobs

Technical Sales & Support Specialist

Recruit ShopChatswood, NSW, AU

Generous Salary Offered + Super + Bonus + Incentives | Negotiable Based on Experience.A Well-Established & Respected Scientific Solutions Company Supporting Research Across ANZ.Career Development |... Show more

ICT Business Analyst

Careerone Partner NetworkChatswood, NSW, AU

We are seeking a ICT Business Analyst to join our team and support data-driven decision-making across strategic initiatives, investment analysis, and operational improvement projects.This is a key ... Show more

Senior Manager, Customer Support & Service Delivery (ANZ)

Worklane GmbHNorthern Beaches, AU

BEUMER Group is seeking an experienced Senior Manager – Customer Support (Service Delivery) to lead engineering and service teams across Australia and New Zealand.The role focuses on delivering mai... Show more

 • Promoted

P&C Coordinator

Capability HRSydney, New South Wales, Australia
Quick Apply

A growing multi-site retail business is looking for a P&C Coordinator to join on a temporary basis and provide vital support across people, onboarding, and general administration functions.This... Show more

IT Support Officer

Savills AustSydney, NSW, AU

The IT Support Officer plays a critical role in ensuring the smooth operation of Savills’ technology environment by providing timely technical support, resolving IT issues, maintaining systems and ... Show more

Digital Coordinator

NSW Department of Planning, Housing and InfrastructureSydney, AU

Together we shape thriving communities, public spaces, places and economies.Provide technical expertise to align business needs with cutting-edge IT solutions.Temporary full-time role until 31 July... Show more

 • Promoted

Support Coordinator

Sonder.ioWaterloo, AU

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are.That’s why we’re redefining workplace health, safety, and wellbeing t... Show more

 • Promoted

Regional Consumer Healthcare Coordinator - ANZ

NorgineSydney, AU

Want a 3D Career? Join Norgine.At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.We ... Show more

 • Promoted

Senior Service Coordinator

Core TalentChatswood, NSW, AU

About the Role We're looking for an experienced.Wet Fire service team based in Chatswood.This is a fast-paced role responsible for coordinating technicians, managing planned and reactive maintenanc... Show more

WHS Coordinator

A W EdwardsSt Leonards, NSW, AU

A W Edwards is a multi-award-winning builder with over 105 years of experience in Australia.We deliver exceptional outcomes for our clients and their communities by creating places that people want... Show more

Senior Manager, Customer Support & Service Delivery

BEUMER GroupNorthern Beaches, AU

BEUMER Group in Australia seeks an experienced Senior Manager – Customer Support (Service Delivery) to lead a diverse team of field service, resident site, mechanical, and commissioning engineers a... Show more

 • Promoted

Support Worker - YIPP - Young International Professionals

YIPP - Young International ProfessionalsRoseville, NSW, AU

At YIPP (Young International Professionals), were recruiting for an Assistant House Manager role for one of our clients, a SIL home based in Roseville.In this genuinely rewarding and challenging ro... Show more

IT SUPPORT INTERN

Study And WorkSydney, NSW, AU

Australian and multinational companies.Our mission is to help candidates gain.IT department under the supervision of experienced professionals.This internship provides the opportunity to develop pr... Show more

IT Support Officer

ArsenaultSydney, AU

IT SUPPORT OFFICER I VIC STATE GOVERNMENT I 9 MONTHS CONTRACT OPPORTUNITY I ATTRACTIVE RATES.An exciting role within a prominent Victorian State Government Department whose responsibilities and wor... Show more

 • Promoted

IT Systems Support

BoyceSydney, AU

Boyce is a leading Australian advisory firm with over 50 years' experience supporting individuals, businesses, and communities across regional and metropolitan Australia.Technology plays a critical... Show more

 • Promoted

Onsite IT Support Technician – Sydney

Preferable - Crafting CareersSydney, AU

Sign in to set job alerts for “Port Macquarie Hastings Council” roles.Port Macquarie Hastings Council Jobs in United States.Administrative Specialist I (11985, Grade 18).Quality Assurance Officer -... Show more

 • Promoted

Senior IT Support Engineer

Mantech RecruitmentSydney, AU

Direct message the job poster from Mantech Recruitment.Principal Consultant | Below Average Golfer.Senior IT Support Engineer | Sydney | Windows/MacOS, VMWare, Level 1/2 IT Support.One of our great... Show more

 • Promoted

Water Servicing Coordinator — Hybrid Work & Impact

Stantec Consulting International Ltd.Saint Leonards, AU

A leading engineering firm located in Australia is seeking an experienced Water Servicing Coordinator.The role involves managing major Sydney Water projects, engaging with clients, and ensuring des... Show more

 • Promoted

Recreation and Engagement Coordinator

RSL LIFECARE LIMITEDNorthern Beaches, AU

Recreation and Engagement Coordinator position at.Fixed term, Full‑time (Maternity Leave Cover) Monday to Friday (8:30am or 9am to 4:30pm or 5pm).At RSL LifeCare, our Residential Care teams make a ... Show more

 • Promoted

Support Coordinator

SonderSydney, AU

An Exciting Time to Join Sonder!.At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are.That’s why we’re redefining workplac... Show more