Account Manager, SMB

Job Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
\n So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
\n Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role \n

Small businesses fuel Australia's economy - and you'll be the partner that helps them thrive with Square. We're looking for someone with a genuine passion for SMBs, excited by the opportunity to work alongside business owners and champion their growth.
\n In this role, you'll build meaningful partnerships with clients, understanding their unique needs, crafting tailored solutions, and advocating for them within Square. You'll become a creative problem-solver, finding ways to apply our products to complex business scenarios. As a trusted advisor, you'll support clients day-to-day while uncovering new growth opportunities and expanding partnerships that fuel their success.
\n Your day-to-day blends high-energy outreach, consultative conversations, and business coaching, with a focus on helping sellers get the most from Square. You'll have autonomy to lead your playbook and influence how Square scales in Australia, delivering tangible results for your merchants.

You Will \n

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• Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
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• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
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• Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
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• Drive expansion through product adoption, upselling, and value-based recommendations.
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• Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
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• Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.
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• Own clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership.
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You Have \n

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• 3+ years of experience in account management, sales, or consultative roles.
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• A consultative, customer-first mindset with proven ability to advocate for client needs, backed by a genuine passion for helping SMBs succeed.
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• Strong organisational and time management skills - ability to juggle high-volume outreach with meaningful follow-up.
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• Excellent communication skills - engaging in conversation and able to simplify complex ideas.
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• Commercial acumen and curiosity - you understand small business drivers and how Square can accelerate their success.
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• A growth mindset and builder's mentality - eager to experiment, learn, and create better ways of working.
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• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.
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We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.

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We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

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Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role