Client Partner - CPG
TikTokSydney, AUBe among the first 25 applicants.About the team: The Global Business Solutions (GBS) team in Australia plays a central role in TikTok's commercial success by helping brands and businesses connect w... Show more
Client experience & planner advisorTraveling with Mich • Sydney, NSW, Australia
Client experience & planner advisor
Traveling with Mich • Sydney, NSW, Australia
17 hours ago
Job type
- Remote
- Quick Apply
Job description
About the Company
Traveling with Mich specializes in creating personalized experiences for clients around the world. Our team focuses on exceptional customer service, thoughtful planning, attention to detail, and creating seamless experiences tailored to each client's preferences.
We are looking for a motivated and organized Client Experience & Planning Advisor to join our remote team and help provide an outstanding experience from the initial client interaction through follow-up.
About the Role
This is a part-time remote position focused on client communication, planning, scheduling, and customer support.
The Client Experience & Planning Advisor will communicate with clients, understand their needs, coordinate requested services, maintain accurate client information, follow up on inquiries, and help ensure that each client receives attentive and professional service.
The ideal candidate enjoys working with people, is highly organized, communicates professionally, and can manage multiple tasks while working independently.
Key Responsibilities
* Communicate with clients through phone, email, and other approved communication channels.
* Respond to client inquiries in a timely and professional manner.
* Understand client preferences, requests, and service needs.
* Assist with planning and coordinating client requests.
* Coordinate schedules, reservations, and other client arrangements.
* Maintain accurate and up-to-date client records.
* Follow up with clients before and after services are completed.
* Address customer questions and concerns and provide appropriate solutions.
* Communicate with external partners and service providers when necessary.
* Monitor client requests and ensure timely follow-through.
* Provide a professional and personalized client experience.
* Follow company procedures, service standards, and confidentiality guidelines.
* Complete administrative and customer-support tasks as assigned.
Qualifications
Required Qualifications
* Excellent written and verbal communication skills.
* Strong customer service and interpersonal skills.
* Excellent organization and attention to detail.
* Ability to manage multiple tasks and prioritize responsibilities.
* Professional and positive communication style.
* Ability to work independently in a remote environment.
* Basic computer skills and ability to learn new software and platforms.
* Reliable internet connection and appropriate remote-work environment.
* Ability to meet scheduled working hours and deadlines.
Preferred Qualifications
* Previous experience in customer service, client relations, scheduling, administration, hospitality, sales support, or a related field.
* Experience using CRM or client-management systems.
* Experience with scheduling or reservation platforms.
* Bilingual or multilingual communication skills.
* Experience working in a remote or customer-facing environment.
What We Offer
* Remote work environment.
* Part-time schedule.
* Flexible scheduling based on business needs.
* Professional development and training.
* Opportunity to develop customer service, communication, planning, and organizational skills.
* Supportive and collaborative team environment.
Ideal Candidate
We are looking for someone who is:
* Client-focused and service-oriented.
* Reliable and dependable.
* Organized and detail-oriented.
* Comfortable communicating with different types of clients.
* Professional and confident in written and verbal communication.
* Proactive when following up on tasks.
* Comfortable learning new technology and systems.
* Able to work independently while staying connected with the team.
Equal Employment Opportunity
Traveling with Mich is committed to providing equal employment opportunities to qualified individuals. Employment decisions are based on qualifications, skills, experience, business needs, and other lawful considerations.
How to Apply
Interested candidates are encouraged to submit their application through this job posting. Qualified applicants will be contacted regarding the next steps in the hiring process.
Create a job alert for this search
Client experience & planner advisor • Sydney, NSW, Australia
Similar jobs
Senior Manager, Client Success
CashrewardsSydney, NSW, AUHeyyyy! We're Cashrewards, Australia’s most loved cashback platform.We’re looking for team members to add to our high-performing, ambitious, and collaborative culture.Our team recently voted us a c... Show more
Manager, Strategic Client Solutions
Consilio LLCSydney, AUThe Manager, Strategic Clients Solutions (SCS Commercial) will be the primary strategic account manager (“AM”) who maintains and expands relationships with accounts that currently generate staffing... Show more
AVP, Client Services - Global Treasury & Payments
Bank of AmericaSydney, AUBank of America is looking for a Client Services Advisor to support a portfolio of high-revenue clients in Australia.You will independently consult and act as a liaison, ensuring exceptional servic... Show more
Client Solutions Consultant
Mayors JewelersAvalon, AUA luxury watch retailer is seeking a Service Consultant in Avalon, Victoria to provide exceptional client service and manage service orders.The ideal candidate will have experience with luxury watc... Show more
Wine Advisor | Commission + Monthly Wine Allowance
Naked WinesManly, AUNaked Wines is seeking a motivated Customer Engagement Specialist in Australia to drive personalised conversations, understand wine-buying preferences, and place bespoke orders that match customer ... Show more
Client Partner
Ravin AISydney, AUClient Partner / Customer Success Manager (Australia) | Location: Sydney, Australia.Ravin AI utilizes advanced machine learning algorithms to assess vehicle conditions by analyzing videos and image... Show more
Customer Experience Specialist - Client Onboarding
PaywiseSydney, AUPaywise is seeking a Customer Experience Consultant to be the first point of contact for clients using salary packaging and novated leasing services.This role involves managing interactions via pho... Show more
Senior Client Advisor | Full-time | Pitt St
Tiffany & CoSydney, NSW, AUSince 1837, the masterpieces of Tiffany & Co.From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality.These standards have made T... Show more
Business Services Manager: Client Leadership & Advisory
PCR TalentSydney, AUAn accounting firm in Sydney is looking for an Assistant Manager or Manager for its Business Services team.This role requires a professional with 5-8+ years of experience in business services or ta... Show more
Client Service Consultant - Wealth
Macquarie GroupSydney, AUJoin our specialist Wealth division that offers market-leading integrated wealth solutions for advisers and their clients.As a Client Service Consultant, you’ll be part of a national team of expert... Show more
Client Solutions Partner
Are Media Pty LtdSydney, AUAre Media is Australia’s leading omnichannel content company for women.Every day we influence, inform, inspire, and connect with 6 in 10 Australian women across magazine media, digital, video, soci... Show more
Client Partner
WPP MediaSydney, NSW, AUWPP is the trusted growth partner for the world's leading brands.With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketin... Show more
Hybrid Paraplanner: Wealth Strategy & Client Support
Perpetual LimitedSydney, AUPerpetual Limited in Sydney seeks a Paraplanner to provide strategic advice to Advisors and Clients in the Wealth Management business.You will collaborate with a cohesive team to formulate advice a... Show more
Wealth Client Services Manager — Hybrid & Flexible
Minchin Moore Private Wealth AdvisersMosman, AUA respected private wealth firm in Mosman is hiring a Client Services Manager to oversee documentation, client onboarding, and provide platform support.This role requires at least 3 years in a simi... Show more
Strategic Client Manager – Tax & Advisory Leader
AcclimeSydney, AUA growing advisory firm in Sydney is seeking a Senior Client Manager to oversee client portfolios and manage a high-performing team.The ideal candidate will have over 7 years of experience in tax a... Show more
Senior Banking Insights Manager — Client Strategy & Growth
RFI GlobalSydney, AURFI Global is the world's leading research and intelligence business dedicated to retail banking, business banking, and payments.We work with the senior executives who shape the future of financial... Show more
Strategic Client Partner, Ad Tech Growth
half the skySydney, AUAbout the job REQ-5490 Associate Account Director.The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.How? With a media buying platform that ... Show more
Client Relationship Manager
Link GroupSydney, NSW, AUBuild trusted client relationships and grow your career within a leading financial services organisation.MUFG Pension & Market Services is seeking a Client Relationship Manager to join our Sydn... Show more
Client Onboarding Specialist
ShiftSydney, NSW, AUAt Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian busine... Show more