Customer Service Casual (short term)
White Fox Boutique • 2000, NSW, AU
Less than 1 hour ago
Job description
Job Description
Description \n
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White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
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Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.
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We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.
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About the Role
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- This role will run from mid October through to end of January. \n
- Minimum 3 days a week availability required - Monday and Thursday essential \n
- Shifts will be between 7am and 5pm, Monday to Friday. \n
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Main Responsibilities
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- Communicating with customers & ensuring customer satisfaction on emails & live-chat \n
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required \n
- Ensuring customer profiles & communication is documented \n
- Working with the returns team on processing returns & faulty replacements \n
- Provide backup and support to other Customer Service team members as/when requested \n
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Requirements \n
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- Previous customer service experience (either online or in-store) \n
- Strong organisational skills, ability to multi-task & show initiative \n
- Experience in a fast paced working environment \n
- Excellent communication skills \n
- Excellent attention to detail \n
- Strong grammar skills \n
- Comprehensive computer skills with an iMAC \n
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Benefits \n
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- Stunning new office located in Rosebery with on-site parking available \n
- Flexibility with working days \n
- Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna \n
- Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats \n
- Regular team events and internal celebrations \n