Detailed JD (Roles and Responsibilities)
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· Provide a professional and well-mannered telephone and face to face service for all enquiries.
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· Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
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· Participate in ongoing team training and development.
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· Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members.
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· Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager.
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· Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review.
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Essential knowledge, skills and experience
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· Expertise in the delivery of IT Support and computer hardware support and maintenance.
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· Actively participates in a highly collaborate environment with proven experience in both working within a team and independently without supervision.
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· Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders.
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· Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in.
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· Advanced time management skills with an introspective awareness of capacity limitations
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Desktop support engineer • Brisbane, QLD, AU
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