Operations Reliability Analyst

Job Description

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You'll connect Queensland. We'll connect you to an amazing career.

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We aim to be the safest, best performing and most customer focused railway in Australia.

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Queensland Rail has a fixed term opportunity for an Operational Reliability Analyst to join our Operations Analyst team who cleanse the data entered in by our Train Monitoring team to ensure that it is ready for trend analysis and reporting against our internal and external contractual requirements. The role requires a high level of quantitative skills and the ability to analyse operational information with a view to reporting the most relevant, concise details to various audiences.

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• Based in Bowen Hills
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About the team \n

Our Operational Improvement & Reliability team sits within our SEQ Operations division and plays an integral role supporting the daily operations of our SEQ passenger services (‘Citytrain’). Our team’s responsibilities range from capturing network incidents and unplanned schedule changes, to analysing and reporting on our performance to both internal and external stakeholders. We also provide data insights that inform our leaders’ data-driven decisions to increase our operational efficiencies while delivering world class services to our customers.

What Queensland Rail has to offer \n

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• Hybrid working arrangements
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• Attractive starting base salary of $117,750
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• Up to 12.75% superannuation
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• Free Citytrain travel to and from work
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• Being a part of an inclusive, collaborative, respectful, and values differences. We are 1TEAM, where everyone belongs.
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Overview of responsibilities \n

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• Examine the prior day of operations, classifying each incident that occurred in accordance with an established classification hierarchy.
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• Examine the data captured for each train on the day of operations, ensuring the information is complete and correct in accordance with the minimum requirements of the systems being used for data capture, analysis, and reporting purposes.
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• Extract data from core systems to be input to custom databases used for data storage and reporting purposes.
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• Use data stored across multiple sources to generate agreed reporting requirements using Power BI and MS Excel in most instances.
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• Assist with the design of implementation of custom reports for internal and external audiences using appropriate data management tools including but not limited to Power BI and MS Excel.
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• Liaise with internal and external stakeholders to ensure incidents are classified correctly.
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• Respond to ad-hoc information requests from media, ministerial offices, contractual partners and/or senior management.
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For further details please view the position description here .

About you \n

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• Minimum three years’ experience in a similar role. Ideally in the rail industry, front line service or customer service exposed role.
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• High level knowledge of Power BI and MS Excel and database systems with the ability to learn new systems quickly.
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• Demonstrated ability to work in a fast-paced environment.
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• Excellent prioritisation skills.
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• Creativity in problem solving.
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• Ability to take initiative and be solutions focused.
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• Strong communication and interpersonal skills.
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• Adaptable to change – no two days are the same.
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• Degree or relevant qualifications in related field desirable.
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• Experience with data management, analysis and reporting with a high level of attention to detail.
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Your journey matters. Make it with us.

Supporting a Diverse Workforce \n

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

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Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

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We provide reasonable adjustments to support candidates and employees.

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If you do require a reasonable adjustment during the recruitment process, please contact Cynthia MacKenzie via the details below.

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Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may also include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks, if this applies to the pre-employment requirements for this role.

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For roles that have pre-employment qualifications, we will also be required to do formal qualification verification processes to ensure qualifications align to Queensland Rail's pre-employment frameworks.

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Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.

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