Inside Sales Account Manager
Symphony GOLD • Sydney, NSW, AU
12 days ago
Job description
Job Description
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Role: Inside Sales Manager covering Pacific Region (Australia/New Zealand/Pacific Islands)
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Inside Sales Global Account Manager (competitive compensation to market)
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Renewals (Customer Success)
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- Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100 \n
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Business Development
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- Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold \n
- Targeting Chinese Retailers and Supply Chain operating in Australia/New Zealand \n
- Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns \n
- BDM from target file of prospects and potential customers: \n
- Prospecting via Telephone and Web-Meetings \n
- Qualify the needs, expectations and profiles of prospects and customers \n
- Present the solutions included in the GOLD portfolio \n
- Send prospects and customers required business documentation \n
- Support the implementation and follow-up of marketing operations \n
- Prepare contractual documents and provide follow-up until registration by the Legal department \n
- Carry out customer follow-up to ensure high quality service \n
- Provide customers with information and advice \n
- Develop customer loyalty and build a relationship of trust with customers \n
- Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams \n
- Execute and following-up this plan while respecting the company’s sales strategy \n
- Qualify and keep the CRM up to date \n
- Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments \n
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Hybrid Office Manager (transitional from 30% down to 0%)
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- Transitional element of the role. Reduce % time over a 6month period towards semi-automation via new business processes \n
- Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals \n
- Team with AP.STC for Accounts Payable for non-recurrent payments \n
- Expense Consolidation/Follow-up for Pacific Region business \n
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