Customer Experience Specialist

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

• Engaging with clients, their families and support networks via phone, email and SMS
• Guiding new clients through onboarding and supporting existing clients through renewals
• Building rapport with external stakeholders to generate referrals
• Coordinating with internal teams to help clients access the support and services they need
• Keeping accurate, detailed records in a CRM system
• Hitting individual and team targets while contributing to a supportive, high-performing culture

What you'll bring

• A confident phone manner and genuine people skills — you build rapport easily
• Strong written and verbal communication with great attention to detail
• Drive to hit targets and a positive attitude toward a fast-paced, high-growth environment
• Solid organisation and time management skills
• Comfort working independently as part of a close-knit team
• Previous contact centre, sales or customer service experience is a bonus — but not essential
• An interest in the community services, health or aged care sectors is highly regarded

No prior industry experience? No problem. This role is all about attitude, critical thinking and a willingness to learn — full training and support provided.
Please note: this role requires a Working with Vulnerable People / relevant screening check (details provided at application stage).
What's in it for you

• $62,600 + Super, with genuine opportunities to grow your salary as you grow your skills
• Flexible working — 3 days in the office, 2 days from home
• Real career progression — move vertically or explore other areas of the business as you develop
• Complimentary lunch and staff discounts
• Regular team social events
• Access to an Employee Assistance Program and genuine investment in your wellbeing
• Be part of a collaborative, values-driven team doing work that actually matters

This is your chance to launch a career with real purpose and real progression. If you're switched on, motivated, and ready to learn — we want to hear from you.

Apply now or reach out to the Sharp & Carter team for a confidential chat.