Customer Experience Representative

Job Description

Are you passionate about wellness and dedicated to providing exceptional customer service? Then you have just found your perfect new role!

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At Revel Saunas, we’re passionate about helping people live healthier, more balanced lives through wellness solutions. We’re seeking a Customer Experience Representative , who is passionate about delivering outstanding service and creating positive customer experiences every day.

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This is a full-time office based role located in Arundel in the Gold Coast reporting to the Revel Customer Experience Manager.

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What you’ll be doing:

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• Customer Support: Delivering exceptional customer support across phone & email, creating positive experiences that make every customer interaction memorable
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• Brand Champion: Becoming a trusted expert & advocate for the Revel brand, helping customers get the most from their wellness solutions & deliver a premium after-sales experience
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• Technical Support: Providing practical troubleshooting guidance & solutions to help customers resolve product questions & technical queries with confidence
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• Collaboration: Work closely with Sales, Operations & Logistics teams to deliver a seamless end-to-end customer journey & ensure customers receive timely support
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What you’ll need:

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• Customer Service Experience: You’re a customer service champion with experience supporting customers in a fast-paced environment & a passion for delivering exceptional experiences
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• Wellness Mindset: You have a genuine interest in health, fitness or wellness & connect with Revel’s mission to help people live healthier, more balanced lives
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• Support & Problem-Solving Mindset: You enjoy creating positive experiences, are naturally curious & can confidently troubleshoot queries by breaking them down into simple, practical solutions
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• What Sets You Apart: You have strong communication skills, a positive attitude & a desire to grow with the brand & your team
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• Team Player: You will be a team player and bring enthusiasm to work each day - building strong relationships with those around you & contributing to a supportive, collaborative team environment
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What We Offer:

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Revel Saunas is a part of The AFS Group of companies. At The AFS Group our purpose is to improve lives through fitness and wellness. We want to create a world where individuals prioritise their health and wellness, enabling them to fully engage in the activities they love with the people they love.

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We genuinely value our team members and strive to provide a supportive and inclusive work environment where everyone can thrive.

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We offer our team members a competitive base wage & extra work perks including regular team building events, flexible work, milestone leave, birthday leave, monthly wellness rebate, learning and development opportunities + more!

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If you would like a copy of the Job Description, please contact

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If you’re ready to make a meaningful impact on people’s lives by supporting their health and wellness journey, we want to hear from you! Follow the link below to apply now!

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To apply…

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If this sounds like a perfect match for you, then we want to hear from you!

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Follow the link to apply now. Send us your resume and cover letter.