Customer Service Officer
Contact Centre Officer
Brisbane CBD | Monday to Friday | $40 per hour + super | Immediate Start | 4-Month Temporary Assignment
Are you passionate about helping people and making a genuine difference in your community? Sharp & Carter is looking for an experienced Temporary Contact Centre Representative to join our client's customer engagement team.
This opportunity is ideal for a customer-focused professional with experience across the healthcare and insurance industries. Working as the first point of contact, you will play a key role in supporting customers by helping them access essential services.
If you are passionate about making a positive impact, this is a fantastic opportunity to make a valuable contribution while gaining experience within the healthcare and insurance sector.
Key Responsibilities
- Respond to enquiries via phone, email, web and other approved communication channels in a professional and timely manner
- Provide accurate information regarding services, eligibility requirements, pathways and processes
- Triage enquiries across multiple service streams and ensure customers are directed to the most appropriate team
- Maintain accurate customer records, case notes and system updates
- Resolve routine enquiries at first point of contact wherever possible
- Escalate complex, sensitive or urgent matters appropriately
- Follow organisational procedures, compliance requirements and service standards
- Contribute to customer experience outcomes, responsiveness and service quality
- Support a positive and collaborative team culture
About You:
- Previous experience within a contact centre, intake, customer service or administration role
- Strong communication skills with the ability to engage professionally and empathetically
- Excellent attention to detail and accurate recordkeeping skills
- Knowledge of privacy, confidentiality and safeguarding principles
What's on Offer?
- Immediate start temporary assignment
- Monday to Friday working hours, 8:30am - 4:30pm
- Supportive and collaborative team environment
- Potential for extension beyond the initial assignment