Assistant Technical Officer

Job Description

About the role \n

Working as Assistant Technical Officer, you will play a vital role in evaluating and determining Performance Based Standards (PBS) applications, ensuring assessments are accurate, consistent, and aligned with established policy frameworks. You will provide advice on complex applications and case management matters, contribute to the efficient delivery of approval processes, and support key organisational priorities relating to safety and compliance. Working closely with industry representatives, customers, and government partners, you will build strong stakeholder relationships while contributing to the ongoing development and improvement of PBS policies and frameworks that drive innovation and enhance road safety outcomes.

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Key responsibilities of this role are:

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• Review, assess and determine PBS applications, applying the assessment rules and policy frameworks.
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• Provide advice to customers about the PBS approval process, vehicle standards and regulatory requirements.
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• Deliver exceptional service to external and internal stakeholders and customers via the provision of accurate information in a clear and effective manner and ensure risks are identified and managed.
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• Ensure NHVR stakeholders receive accurate PBS advice which leads to cooperative compliance and enforcement regarding vehicle regulations.
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• Liaise, negotiate, and effectively communicate with customers.
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• Contribute to reviews and projects designed to improve performance and operational integrity of the NHVR's PBS scheme.
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• Assist the development and continuous improvement of the operation of the PBS scheme and its policies and procedures.
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• Contribute to team plans and goals and display high levels of energy, tenacity, and motivation to deliver high-quality core services.
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• Ensure confidential information is managed in accordance with relevant legislature and/or corporate policy requirements.
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To learn more, the position description can be found on the NHVR Careers site - jobs/search

About You \n

To be successful in this role, you will possess excellent communication skills and thrive as an independent worker, with the ability to effectively prioritise your workload, work autonomously, and perform in a fast-paced processing environment.

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Your toolkit for success:

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• Knowledge of or demonstrated ability to rapidly acquire sound knowledge of PBS assessment rules, vehicle standards, inspection techniques and relevant legislation.
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• Ability to resolve routine technical issues.
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• Ability to negotiate and influence stakeholders with a view of achieving desired outcomes.
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• Sound problem solving and analytical skills.
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• Demonstrated ability to work cooperatively with people and teams, fostering a positive and high-performance workplace.
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Highly regarded:

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• Demonstrated ability to contribute to a collaborative and highly effective team to ensure customer service standards are achieved.
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• Demonstrated interpersonal skills and the ability to develop and manage effective relationships with customers and key stakeholders.
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• Demonstrated ability to manage priorities, deliver quality outcomes including attention to detail and within timeframes.
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• Knowledge of the Heavy Vehicle National Law and Performance Based Standards scheme.
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Why join us? \n

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

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We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer \n

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• A competitive salary package of $105,118.39 + superannuation.
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• Monthly RDO and paid leave over Christmas closure.
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• Hybrid working environment – up to 2 days from home.
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• Up to15.25% superannuation through a co-contribution scheme.
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• Leave loading 17.5%
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• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
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• Salary packaging options including novated lease.
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• Discounted IT products including Microsoft and free family password security plan.
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• Ongoing training and professional development support.
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• Professional membership.
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Applications close: 5.00pm 28th September2026 (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

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Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

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We are committed to being an inclusive, diverse and flexible workplace where differences are valued.We welcome applications from people of all backgrounds, experience and abilities.

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